Business Office Manager

We are seeking a proactive, strategic and highly organized Business Office Manager to support daily operations at our endoscopy centers.

An overview of the daily, weekly, monthly and quarterly responsibilities are as follows:

Note:

This is not an all-inclusive list.

• Walk floor, check workload for the day and redirect people with light loads
• Are there any problems?
• Is the days’ schedule heavy or light? If it’s a light day, direct front office staff regarding special work since they will be finished early
• Check with the Nurse Manager (Clinical Director)
  • Is the schedule running smoothly? If no, work with nurse manager and front desk to resolve any issues
• Confirm all cases have been verified for the next day and patients have been called
  • Are there any late add-ons?
  • What date are the verifiers on? Confirm that ins verifications are at least 1 week out
• Check with Medical Records
  • How old are your delinquent records
  • Do the doctors that are at your facility today have any outstanding records they need to sign or dictate
• Review the bank log activity and enter in the Digital Deposit Log (DDL)
• Reconcile deposits
  • Check to see if there is any cash listed on the receipt book for the day. Compare to the bank deposit slip for that day - make sure these totals match.
  • Reconcile and initial receipt books to confirm deposits balance
  • Compare the bank’s validated receipt to the center’s deposit and to the deposit log entry for that day.
  • Make sure money is deposited in bank daily and securely locked until deposited.
• Ensure billing is completed daily
  • Monitor billing lag is under 5 days.
• Ensure all payments are posted daily and within 2 days of receipt
  • Review Payment Batches for unapplied payments.
  • Review and make refunds requested daily.
  • Monitor over payments to ensure over payments are done in a timely manner.
• Monitor collections and correspondence is worked with in 2 days of receipt
  • Review and make adjustments requested daily.
  • Make sure appeals are done.
• Make sure daily Expected Payment Log is recorded on Monthly Summary
• A/P-Enter invoices daily or send to AP processor to enter.

• Balance cash to PAS and cash log.
• A/P-Cut Checks
  • Confirm refunds are being processed on a weekly basis, via Patient Refund Portal or Oracle reports.
  • Confirm or post refunds from PAS.
• Payroll-Review prior weeks for employees with incomplete cards, PTO used and overtime
  • Make sure all employee reviews are done timely.

• Review, and upload the Monthly Credit Balance report.
• Close month (MERGE)
  • Make sure all payments are posted and cash reconciled.
  • Confirm all cases are billed or TEMP billed if needed.
  • Reconcile implant log to make sure all implants were billed as appropriate.
  • Run month end reports (if applicable).
• Prepare for MOR
  • review month end reports post AR close.
• Review A/R Activity report for mis-used journal codes or large adjustments.
• Understand why any out of period adjustments were completed (corrections to write-offs or write-offs)
  • Know whether you are headed for an unfavorable or favorable quarterly adjustment and why.
• Carrier issues and what is being done to resolve them and the cash flow affect.
• Review aging for bad debt and accounts that should be sent to collections.
• AR aging, If aging greater than 90 days is more than 17% of total aging know why and review with team
  • Review collection comments.
• Check for employees’ reviews that are due soon.
• Update white board (if applicable).
• Plan for any upcoming coverage needed for vacations, etc.
• Work bank reconciliations from the accountant.

• State reporting (if applicable)
  • Review deadlines for submission, review and certifications of state reporting.
• Review and work the 18-month Credit Balance Report per accountant
  • Review total credit balance report for all credits and rework those still showing to government payers & patients

This position will require traveling between 2 locations weekly:

Low country Endoscopy Center: 207 McBride Lane, Summerville, S.C., 29486

Charleston Endoscopy Center: 1962 Charlie Hall Boulevard, Charleston, S.C., 29414