Group and Events Billing Manager

The Group and Events Billing Manager owns the group billing function across BHC’s multi-property portfolio. This role is responsible for the accurate, consistent, and timely billing of group, event, and corporate accounts, standardizing practices across properties while respecting each hotel’s brand standards and client relationships. The Manager reports to the Director of Finance and directly supervises the group billing team.

This position carries full management authority over the group billing operation: setting standards, managing team performance, making credit and exception decisions under portfolio-wide policy, and representing the function in finance leadership discussions. The role serves as the senior escalation point for billing inquiries and disputes that span properties and is accountable for the accuracy, client experience, and financial controls of every group invoice BHC issues.

JOB DESCRIPTION Group Billing Operations and Invoicing Manage end-to-end group billing across all properties, including master account setup, folio splits, and direct billing arrangements.

Oversee the reconciliation of group master accounts against contracts, banquet event orders (BEOs), and rooming lists prior to invoicing, coordinating with each property’s events and front office teams.

Review and approve itemized invoices, including complex split billing across multiple cost centers, sponsors, or properties for multi-hotel events.

Investigate and resolve billing discrepancies, disputed charges, and chargebacks, maintaining the discretion and professionalism expected of a luxury brand.

Ensure detailed audit trails and documentation are maintained to support internal controls and external audits across the portfolio.

Credit, Collections, and Client Relations Review, approve, and where warranted grant exceptions to credit applications, deposits, advance payments, and direct bill arrangements under portfolio-wide credit policy, with authority to adjust credit limits and resolve disputes without escalation to the Director of Finance.

Serve as the senior escalation point for meeting planners, travel agencies, and corporate accounts on billing inquiries and disputes that span multiple properties.

Oversee group accounts receivable aging across properties and drive timely collections in partnership with each hotel’s credit and collections team.

Partner with Sales, Catering and Events, and Front Office leaders at each property to ensure billing terms align with signed contracts and negotiated rates.

Standardization, Reporting, and Process Improvement Establish and enforce group billing policies, templates, and controls across properties to ensure a consistent client experience regardless of which hotel a client is billed from.

Lead month-end close activities for the group billing function, including reconciliation of group revenue postings and variance explanations at both the property and portfolio level.

Identify and implement process improvements and system integration initiatives to streamline group billing and reduce disputes portfolio-wide.

Represent group billing operations in portfolio-level finance reviews and provide reporting to the Director of Finance on trends, risks, and outstanding balances.

Team Management and Training Directly supervise, develop, and evaluate Finance Coordinator, setting performance expectations, assigning workload, and providing regular feedback.

Hire and onboard new group billing team members in partnership with People and Culture.

Train and align front office and accounting teams across properties on consistent group billing procedures and PMS workflows.

Build team capacity to support the portfolio’s growth, including new property openings and expanding event volumes.

QUALIFICATI…