Office Manager

About Capital Waste Services

At Capital Waste Services (CWS), we are committed to delivering reliable, customer focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high integrity work environment where people can grow and thrive.

The Office Manager is responsible for overseeing the day-to-day administrative operations of the office and ensuring a professional, organized, and efficient workplace. This role serves as a central point of coordination between departments, supporting customer service, operations, HR, and finance while maintaining office systems, procedures, and standards.

The ideal candidate is highly organized, proactive, and comfortable balancing multiple priorities in a fast-paced environment.

• Oversee daily office operations to ensure efficiency, organization, and compliance with company policies
• Serve as the primary point of contact for office related matters, visitors, vendors, and internal staff
• Maintain office filing systems, records, and documentation (physical and electronic)
• Manage incoming calls, correspondence, mail distribution, and general office communications
• Coordinate office schedules, meetings, and appointments as needed

• Support Customer Service, Dispatch, Operations, HR, and Management teams with administrative needs
• Assist with onboarding logistics for new hires (workspace setup, supplies, system access coordination)
• Act as a resource for employees regarding office procedures and administrative processes
• Provide backup support to front office and customer facing staff when needed

• Order and maintain office supplies, equipment, and inventory
• Coordinate facility maintenance, repairs, and vendor services
• Manage vendor relationships, invoices, and service contracts related to office operations
  
  Monitor office budget expenses and submit invoices for approval and processing

• Develop, document, and maintain office procedures and administrative workflows
• Identify opportunities to improve efficiency, organization, and communication
• Ensure compliance with company policies, safety standards, and record keeping requirements
• Support audits, reporting requests, and internal reviews as needed

• High school diploma or equivalent
• 3+ years of experience in office management, administrative management, or a similar role
• Strong organizational, time management, and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to handle sensitive and confidential information with discretion

• Associate’s or Bachelor’s degree in Business Administration or related field
• Experience supporting operations, customer service, or multi‑department environments
• Familiarity with ERP, billing, or customer management systems

• Standard office environment; onsite position
• Prolonged periods of sitting and working at a computer
• Occasional lifting of office supplies or materials (up to 15 lbs)

• Stable, growing organization with strong operational leadership
• Collaborative, team‑oriented culture
• Opportunity to make a direct impact on daily operations and employee experience
• Competitive pay and benefits package