Production Administrative Assistant

Mount Valley Foundation Services, A Groundworks Company, is seeking a talented Production Assistant to join their team in Charleston, SC. The Production Administrative Assistant must enjoy customer service and bring an energetic attitude, warm welcome, and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction, supporting administrative needs of a busy customer service-based industry.

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order, including scheduling maintenance.
• Provide great customer experiences and service.
• Set and confirm install dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Regularly and reliably report to work on time each working day.

• High School Degree/GED.
• 1–2 years Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.
• Must be positive and motivated with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Great oral and verbal communication.

• Ability to read reports, data, statistics, and information on computer screens is required.
• Full-time position.
• Onsite location.

• Competitive Hourly Pay.
• Employee Ownership.
• Superior training will ensure immediate success.
• Competitive and rewarding, family-oriented culture.
• Advanced leadership training opportunities.
• World-class training and support.
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, and 2 weeks paid time off including 6 holidays.

• Performs a variety of administrative tasks to support the production department.
• Answers customer calls, schedules and confirms installations, and follows up with customers on a variety of issues.
• Coordinates all paperwork, data entry, and correspondence within systems regarding all sold job proposals and ensures it is accurate, timely, and completed according to company procedure.
• Works to ensure crews have what they need to be successful at installations, including job details, coordination of utility locations and preparation of any special needs of an installation.
• Provides tactical support to the production department.
• Provides customers with excellent and memorable experience.
• Fosters a positive team environment by building strong relationships and inspiring mutual trust and respect.
• Adheres to and promotes company workplace policies and procedures, including safety and anti-bullying, harassment, violence or discrimination policies.
• Acts with the highest degree of professionalism, integrity and respect.
• Upholds the Company’s positive image and reputation in the community.
• Facilitates a healthy, safe, and productive workplace that promotes dignity, mutual respect, understanding and cooperation.
• Implements and follows the instructions and direction of management.
• You may be required to assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the Company’s discretion.

• Performs a variety of administrative tasks to support the production department.
• Answers customer calls, schedules and confirms installations, and follows up with customers on a variety of issues.
• Coordinates all paperwork, data entry, and correspondence within systems regarding all sold job proposals and ensures it is accurate, timely, and completed according to company procedure.
• Works to ensure crews have what they need to be successful at installations, including job details, coordination of utility locations and preparation of any special needs of an installation.
• Provides tactical support to the production department.
• Provides customers with excellent and memorable experience.
• Fosters a positive team environment by building strong relationships and inspiring mutual trust and respect.
• Adheres to and promotes company workplace policies and procedures, including safety and anti-bullying,…