Student Records Coordinator; SSPC

Job Responsibilities

This position supports the Office of the Registrar by coordinating transcript, records, and enrollment verification processes. The coordinator ensures the accuracy, security, and compliance of student academic records while delivering high-quality customer service to students, faculty, staff, and external partners. The position operates in a fast-paced environment and exercises independent judgment in managing multiple priorities and ensuring compliance with institutional, state, and federal regulations.

Responsibilities include, but are not limited to:

• Coordinate and process academic transcript activities, including review, audit, release, and distribution of official transcripts in both electronic and hard copy formats; ensure payments are verified and reconciled prior to processing and enforce transcript release restrictions.
• Manage student records updates, including personal information changes, FERPA requests, and document processing to ensure accuracy and compliance with institutional, state, and federal regulations.
• Process enrollment verification requests and report student enrollment data to external agencies, including the National Student Clearinghouse, ensuring proper release of information.
• Maintain and oversee secure recordkeeping systems, including electronic and physical document management and retention, ensuring proper handling, confidentiality, and compliance with records policies.
• Utilize student information systems and third-party platforms (e.g., electronic transcript services) to process requests, monitor system integrations, troubleshoot processing issues, and ensure accurate data exchange between systems.
• Coordinate daily workflow, operational processes, and timelines, including compliance-driven reporting and mandated transcript submissions, to ensure efficient and accurate service delivery.
• Provide customer service and support to students, faculty, staff, and external partners by responding to record-related inquiries and assisting at the Registrar's Office as needed.
• Collaborate with team members, participate in training and professional development, support departmental projects and process improvements, and assist with training or guidance of temporary or student workers.

This position requires a bachelor's degree.

• Experience in higher education, student records, or registrar functions, with knowledge of academic recordkeeping practices and regulations.

• Strong attention to detail, organizational skills, and the ability to maintain confidentiality while managing sensitive student information.

• Excellent written and verbal communication skills, with the ability to provide effective customer service and manage multiple priorities in a fast-paced environment.

• Proficiency with computer systems and databases, including student information systems and electronic records management tools; experience with electronic data exchange and document imaging systems is preferred.

Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.

Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.