Correspondence Representative I

Aug 14, 2026

$20 - $31/hour

Department:

Status:

Full time

Benefits Eligible:

Yes

Hou
** rs Per Week:

40

Proficient in the use of a keyboard and has good analytical skills.

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Electronically scan and index incoming correspondence using OnBase, applyingexpertiseto assignaccuratedocument types for proper routing into Epic.
• Review documents for urgency and follow alternate workflows as required by government or payer mandates, ensuring prompt attention to time-sensitive items.
• Collaborate closely with other departments to clarify document requirements and resolve issues,maintaining high standards of accuracy and speed to support compliance and AR resolution.
• Apply strong analytical and problem-solving skills toidentifyand address discrepancies, improve processes, and ensure the integrity of document handling.
• Open, sort, and distribute inbound and outbound mail,identifying correspondence for proper processing.
• Provide front desk reception coverage as needed, including greeting visitors and managing the visitor logbook.
• Complete printing and document handling tasks for various revenue cycle teams, including distribution and mailing of printed and interoffice documents.
• Access, understand, and explain information from electronic patient billing and medical records systems, including claims inquiry, account history, and account status.
• Accurately document and update patient account systems with all relevant information and actions taken.
• Communicate openly with leadershipregardingissues, concerns, and workflow challenges, and collaborate todeterminesolutions.
• Adheres to established Advocate Health and Revenue Cycle policies, procedures, guidelines, and productivity standards andresponsibleformaintainingpersonal growth and development.
  
  Responsible for reading and understanding all organizational policies and departmental policies and procedures. Responsible for understanding and adhering to the organization’s Code of Ethical Conduct in personal actions.
  
  Comply withthe policies,regulation sand laws applicable to the organization’s business.

Licensure, Registration, and/or Certification

Required:

• None Required

Education Required:

• High School Graduate, or
• Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

Experience

Required:

• 1 year of experience in healthcare (revenue cycle favored), medical billing, cash application, or insurance follow-up.

Knowledge, Skills & Abilities

Required:

• Demonstrated knowledge of health care, insurance terminology, and medical billing.
• Excellent follow-up skills. Ability to speak English with ability to research and document on a computer.
• Good communication skills for effective interaction with internal and external customers.
• Ability to listen to and understand information and ideas presented verbally and in writing.
• Strong analytic, organization, communication (written and verbal), time management, multi-tasking and human relations skills.
• Ability to work independently and remain resilient under pressure in a fast-paced environment.
• Strong attention to detail and accuracy.
• Basic to intermediate computer skills, including proficient keyboard skills, use of a 10-key calculator, and experience with Microsoft Office products.
• Ability to read, enter, and retrieve information from multiple patient accounting systems

Physical Requirements and

Working Conditions:

• Must be able to sit, stand, and walk for prolonged periods.
• Maneuver and lift objects 10–15 lbs.
• Operate allequipmentnecessary to perform the job.
• Physical demands may require extendedperiodsseated or standing depending on the task.
• Ability to work onsite in an office setting or remotely from home as required.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in…