Production Control Clerk

Job Title:
Project Control Clerk (Production Control Clerk) - Facilities Support Services

Job Summary: The Project Control Clerk (Production Control Clerk) supports contract operations by managing work order control, dispatching, tracking, and documentation functions for facilities maintenance and support services "onsite" at the Federal Law Enforcement Training Center (FLETC) in Charleston, SC.

This role serves as a central coordination point for receiving, recording, assigning, and tracking service requests and maintenance activities. The Project Control Clerk ensures all work is properly documented, scheduled, and communicated to support timely and compliant execution of contract requirements. The position directly supports operational teams, management, and Government stakeholders by maintaining accurate records and ensuring efficient work control processes.

Location: Charleston, SC

Salary: $27.05 per hour + $5.09 Per Hour = $32.14 per hour (Salary may be negotiable and may be increased based on relevant experience and qualifications.)

Responsibilities:

Receive, record, and process service requests and work orders from customers including building occupants, staff, visitors, and Government personnel

Input, track, and manage work orders within the maintenance management system to ensure accuracy and completeness

Prepare, assign, and distribute work orders to appropriate service groups, crews, or departments based on scope and priority

Dispatch work orders and communicate task requirements, updates, and special instructions to field personnel using radio, phone, or electronic systems

Monitor work order status and ensure timely completion in accordance with contract performance requirements

Maintain complete and accurate records of all service requests, work orders, and maintenance activities

Track and verify satisfactory completion of services and document outcomes for reporting and quality control purposes

Compile and record production and operational data from service requests, work tickets, and maintenance activities

Maintain asset-related records, including equipment data, service history, and maintenance documentation

Develop, generate, and maintain preventive and predictive maintenance schedules

Dispatch scheduled preventive and corrective maintenance tasks to appropriate personnel or work groups

Record completed work, including labor hours, materials used, and task completion status

Update and maintain asset records and maintenance history within designated systems

Generate reports related to work order status, production data, labor tracking, and maintenance performance

Support planning and scheduling functions by maintaining visibility of workload and resource allocation

Ensure all documentation and data entry follow prescribed procedures and contract requirements

Maintain organized files and documentation for audit readiness and Government review

Coordinate with supervisors, managers, and operational staff to ensure alignment of work priorities and schedules

Support Quality Control and reporting requirements by providing accurate and timely documentation

Maintain confidentiality and proper handling of sensitive information in accordance with contract and Privacy Act requirements

Support communication flow between departments to ensure efficient execution of maintenance and service activities

This job description is not intended to be exhaustive. Management reserves the right to modify or assign additional duties as needed.

Minimum Qualifications:

Minimum of three (3) years of experience performing work order control, dispatching, scheduling, and production control functions as described above

Experience working with maintenance work order systems or computerized maintenance management systems (CMMS)

Experience supporting facilities maintenance, operations, or service-based environments preferred

Required Skills:

Proficiency in Microsoft Office (Word, Excel, Outlook)

Ability to input, track, and manage data within electronic systems

Strong organizational and recordkeeping skills

Ability to manage multiple work orders and priorities simultaneously

Attention to detail and accuracy in documentation and data entry

Effective oral and written communication skills in English

Ability to coordinate with multiple teams and communicate clearly with field personnel and management

Work Environment /

Additional Requirements:

Must support a fast-paced, multi-service operational environment

May be required to support extended hours based on workload and operational needs

Must comply with all contract safety, operational, and administrative requirements

Must maintain professional standards of conduct required for federal facilities

Additional Requirements:

Must be able to obtain a favorable adjudication via a DHS background investigation and maintain suitability clearance.

Must be a U.S. citizen or lawful permanent resident with work authorization.

This position may require the operation of Company-provided vehicles.

If operating Company-provided vehicles,…