Administrative Assistant

ADMINISTRATIVE ASSISTANT Ashley Oaks Apartments - Charleston SC 29407

Salary - $22-to-$24 hour depending on experience

The Administrative Assistant provides high-level administrative and customer service support for a large, 420-unit multi-family apartment community. This role is critical in maintaining efficient office operations, supporting leasing and management staff, and ensuring a positive experience for residents and prospects in a fast-paced environment.

Key Responsibilities Serve as the first point of contact for residents, prospects, and vendors; deliver professional and courteous customer service

Manage high-volume phone calls, emails, and in-person inquiries

Support leasing team by scheduling tours, preparing application packets, and assisting with lease documentation

Maintain and organize a large volume of resident files, leases, and compliance documentation

Process rent payments, assist with delinquency tracking, and support monthly reporting

Coordinate and track a high volume of maintenance requests; follow up to ensure timely completion and resident satisfaction

Assist with move-ins and move-outs, including unit readiness coordination and documentation

Prepare notices, correspondence, and community communications

Support property manager with reports, data entry, and operational tasks

Maintain office supplies and ensure smooth day-to-day office functionality

Assist with resident events and community engagement initiatives

Ensure compliance with company policies, fair housing regulations, and local/state requirements

Qualifications

High school diploma or equivalent required;
Associate degree preferred1–3 years of administrative, property management, or high-volume customer service experience

Experience in multi-family housing or large communities preferred

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office (Word, Excel, Outlook)

Experience with property management software (e.g., Yardi, App Folio, Real Page) preferred

Excellent communication and interpersonal skills

Strong attention to detail and problem-solving abilities

Key Competencies Ability to handle high resident volume with professionalism and efficiency

Strong multitasking and time management skills

Customer-focused mindset with conflict resolution abilities

Team-oriented with a willingness to support multiple departments

Ability to maintain confidentiality and accuracy under pressure

Work Environment Office setting within a residential apartment community

Frequent daily interaction with residents, prospects, and service vendors

Physical Requirements Ability to sit, stand, and walk for extended periods

Occasional lifting of office supplies (up to 20 lbs)
Job Type: Full-time

Hours:

40 per week Benefits
401(k)
Dental insurance

Vision insurance

Health insurance

Life insurance

Paid time offSchedule8-hour shift

Monday to Friday Ability to Commute (Required)
Charleston, SC 29407

Work Location In person