UNIV-Administrative Assistant- MUSC Wellness Center

Job Description Summary

The Administrative Assistant supports the daily operations of the Wellness Center. This includes operating the membership desk and technical support, and administrative support tasks such as personnel actions, purchasing, billing, and managing account issues.

The Administrative Assistant supports the daily operations of the Wellness Center. This includes operating the membership desk and technical support, and administrative support tasks such as personnel actions, purchasing, billing, and managing account issues.

Medical University of South Carolina (MUSC - Univ)

Employee

Classified

CC002244 ESL Wellness Center

Hourly

University-GEN
06

37,944.

- 60,690.000

40

• Operating the membership desk as needed by handling access to the facility, managing phone calls, and overseeing other tasks at a busy membership area.
• Performs duties of the membership desk staff by greeting members, helping with membership and service sales, processing transactions, and supporting professional tours and breaks.
• Process point of sale credit card transactions including selling guest passes and memberships, inputs transactions in the member management system.
• Answer inquiries related to membership options, benefits, and pricing.

• Assist in structuring business processes and operations to promote efficiency and maintain a high level of organization.
• Perform administrative tasks like filing, data entry, making copies, binding, and scanning.
• Maintain professional and technical skills by learning the in-house software and systems, like the member management system.
• Serve as a member of the management team supporting business and member operations including MOD rotations and special projects.
• Assist with gathering data for the MUSC Wellness Center by preparing reports that aid in budgeting and demonstrate the success of programs, membership levels, and the financial management of the center.
• Maintain precise notes and records for meetings and information related to the Wellness Center.
• Respond to the Wellness Center’s shared email account inquiries.
• Initiate Dual and Added Source Payments
• Track and initiate Break in Service requests
• Timekeeping Responsibilities for the Center

• Assistance managing the Wellness Center's daily operations by resolving customer complaints and addressing issues with membership accounts.
• Help members by resolving complaints and answering billing questions to ensure quality customer service.
• Assist with billing processes for member accounts, including bank drafts, chargebacks, payroll deductions, credit card transactions, and sales related to member services and memberships.
• Process payments and apply them to the appropriate member accounts.
• Monitor outstanding balances and follow up on overdue accounts.
• Assist in the preparation of financial reports as needed.

• Serve as a part of the management team to support business and member operations. This may include taking on MOD rotations occasionally during weekdays, weeknights, weekends, and for special projects as needed.
• Assist in organizing the schedules for both full-time and part-time staff at the wellness center.
• Provide the latest and accurate information required for the Wellness Center staff.
• Assist in planning and coordinating team meetings and projects.
• Act as the primary point of contact during Mayday situations. This involves coordinating communication between all relevant parties, ensuring that information is relayed quickly and accurately. You will…