Associate Project Manager

At ABB
, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Sales Support Manager
- Customer Support

The Associate Project Manager will be responsible for internal and external customer care for modernization and parts factory orders (e.g. order requirements, tracking and reporting, technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Electrification Services (ELSE) ensuring customer satisfaction.

In this role you will ensure customer satisfaction through effective management of the production order cycle and post-delivery customer support. Our mission is to perform consistently and deliver value-added services to our customers with the highest level of quality exceeding customer expectations.

The work model for the role is:
Onsite in Florence, SC

• Lead cross-functional project teams, ensuring successful execution, resource optimization, budget management, and on-time delivery of customer orders.
• Manage project scope, contract requirements, risks, and opportunities while driving project plans that adapt to evolving customer needs.
• Serve as the primary liaison between sales, customers, and internal stakeholders, fostering strong communication and alignment throughout the project lifecycle.
• Oversee project governance from contract review through final customer acceptance and close-out, ensuring compliance with company policies, quality standards, and contractual obligations.

• Bachelor's degree with 2 years of experience, or associates with 4 years and HS with 6 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• Strong communication skills (oral and written).
• Experience in electrical industry or manufacturing a plus.
• Strong knowledge of SAP and Salesforce is a plus.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

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