Project Manager

Job Overview

Palmetto Publishing is seeking a Project Manager with a strong background to oversee the publishing journey for our self‑publishing authors. This individual will proactively guide authors from concept to publication, ensuring a smooth, personalized, and empowering experience at every touchpoint. As a central point of contact, you will anticipate author’ needs, resolve challenges before they arise, and help bring their stories to life with quality, care, and creativity.

This role also plays a key part in maintaining a customer‑first mindset at all times.

• Serve as the primary advocate for authors throughout the publishing process—anticipating needs, clarifying expectations, and removing friction.
• Actively engage authors via phone and email to provide guidance, encouragement, and real‑time updates.
• Assign the appropriate designers, editors, and illustrators to projects based on scope and fit.
• Review and QC final artwork, formatting, and proofs with attention to quality and client expectations.
• Maintain clear, timely communication across authors and vendors to ensure alignment and satisfaction.
• Proactively track timelines and milestones to ensure all publishing projects stay on course.

• Collaborate with management to roll out new services and pilot improvements to the publishing experience.
• Identify gaps or pain points in the author journey and propose smart, scalable solutions.

Competencies:

• Confident communicator—writes and speaks with clarity, warmth, and purpose.
• Problem solver who can think quickly, act independently, and drive resolution.
• Passionate about delivering exceptional customer experiences.
• Empathetic and adaptable—comfortable supporting clients with diverse backgrounds and expectations.
• Strong team player with a growth mindset.

• 3+ years in customer‑facing roles (customer success, account management, project coordination, etc.)
• Strong organizational and multitasking abilities
• Comfortable with Microsoft Word
• Forward‑thinking, resilient, and goal‑oriented

• Familiarity with publishing processes
• Experience with Salesforce
• Experience with Adobe Acrobat Pro or graphic design tools
• Knowledge of editorial practices (e.g.,  Microsoft Word Track Changes )
• Experience managing or implementing client communication strategies

• Salary plus Bonus
• Health, Dental, and Vision Insurance
• 401k
• PTO

If you’re energized by helping others succeed and love being part of a fast‑paced, creative environment—we’d love to hear from you.