Heavy Equipment Account Representative-Florence SC
Job in
Charleston, Charleston County, South Carolina, 29408, USA
Listing for:
Associates Asset Recovery, LLC
Full Time
position
Listed on 2026-02-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly
USD
60000.00
YEAR
Job Description & How to Apply Below
FLORENCE, SC - Full Time
This position is responsible for the daily functions related to working client’s Heavy Equipment accounts to provide good information to achieve positive results. Specific duties may include contacting customers and customer references, processing repossessions, and reviewing and/or verifying skip trace information. This individual is responsible for performing miscellaneous duties related to collections and administration in accordance with policies and procedures and all state and federal regulations.
Requirements:
Answer, screen, and relay incoming and outgoing telephone calls in a pleasant, courteous manner.Quote fees properly for all services required to complete the job.Effectively communicate in formal and informal situations, conveying thoughts clearly and sharing complete and accurate information in a professional and respectful manner.Check email/voicemail and respond or forward communication as applicable.Maintain cleanliness and organization in workspace and common areas.Perform general office duties such as typing and operating office machines.Research, investigate, and understand customer accounts using skip trace, Internet research, and other company and external resources.Consistently, clearly, and concisely document all interactions with customers and vendors in a self-explanatory manner to ensure reporting accuracy and ease of account hand-off.SKILLS AND
QUALIFICATIONS:
High School diploma or G.E.D. certificate.Prefer three (3) to five (5) years of work experience in commercial collections and/or customer service.Possess excellent verbal and written communication skills; ability to communicate effectively with others.Possess excellent interpersonal and customer interaction skills.Ability to manage multiple tasks with competing priorities.Familiar with a variety of the field’s concepts, practices, and procedures.Demonstrate good leadership and diplomacy skills.Team player, willing to adapt in challenging situations.Ability to demonstrate competent computer skills.
** CONFIDENTIAL DATA:
This position may be exposed to confidential information about the company, our customers, and other associates on a regular basis. Disclosure of such information to any outside party in a business or social context can seriously impact the company and may jeopardize the relationship of trust we enjoy with our customers.
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