Serotonin Centers Medspa/Anti-Aging Center - Client Care Coordinator
Listed on 2026-02-28
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, HelpDesk/Support, Customer Success Mgr./ CSM
Benefits:
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
Serotonin Centers is the nation’s premier anti‑aging and wellness destination. Our Client Care Coordinators (CCC) are the first point of contact for guests and members, ensuring a seamless, welcoming experience. You will manage front desk operations, scheduling, and client engagement using our tech stack—Zenoti, GHL, email, and Teams—while supporting sales and service excellence.
Role Overview :The Client Care Coordinator serves as the center’s concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals.
Key Responsibilities:- Stand up, come around desk, and greet every client warmly and professionally; ensure check‑in and check‑out processes are smooth and accurate.
- Manage appointment scheduling and confirmations in Zenoti; maintain real‑time accuracy of calendars.
- Answer phones and emails promptly, providing clear and helpful information.
SMART Goal:
Respond to 95% of calls/emails within 1 business hour; maintain 100% accuracy in appointment scheduling. New Leads through our CRM must have a speed to lead in under 5 minutes. We care, we deliver!
- Create a welcoming environment that reflects Serotonin’s brand promise.
- Provide guidance on services, memberships, and promotions; answer client questions with confidence.
- Ask for client feedback every day via Google, Meta, Yelp, etc.
SMART Goal:
Achieve ≥90 client satisfaction score (NPS); capture feedback from ≥80% of new guests.
- Introduce and promote memberships, retail products, and nutraceuticals aligned with client goals.
- Process payments accurately and reconcile daily transactions.
- Track membership renewals and follow up on expiring plans.
SMART Goal:
Maintain 100% accuracy in payment processing.
- Maintain accurate client records in Zenoti; ensure all data is audit‑ready.
- Follow HIPAA and biohazard protocols to protect client privacy and safety.
SMART Goal:
Zero compliance violations; 100% completion of documentation with all clients before EOD.
- Participate in daily huddles; update trackers and whiteboards with MTD Goal vs. Actual.
- Support Health Coaches, Medical Practitioners, Aestheticians by coordinating schedules and client flow.
SMART Goal: ≥95% attendance at huddles; update trackers daily with accurate figures.
- Assist with in‑center marketing initiatives and event preparation.
- Engage with local community through grassroots outreach and open houses.
SMART Goal:
Support ≥4 community events per month; ensure 100% of event leads are entered into CRM within 12 hours. All called with 24 hour of event.
- Client Satisfaction (NPS): ≥90
- Appointment Accuracy: 100%
- Response Time: ≤1 hour for calls/emails
- Membership Conversion: ≥25% of eligible guests
- Compliance & Documentation Accuracy: 100%
- Community Engagement: ≥4 events/month
- Strong communication and interpersonal skills; ability to create a welcoming environment.
- Experience in front desk or client service roles; consultative sales experience preferred.
- Proficiency in Zenoti and general business platforms; comfort with email and Teams.
- Excellent multitasking and organizational skills; ability to manage high‑volume environments.
- Positive attitude, team spirit, and commitment to client satisfaction.
- Zenoti — scheduling, POS, documentation.
- GHL — CRM and marketing automation.
- Email & Teams — communication and coordination.
- Center trackers and whiteboard — daily goals and performance metrics.
- HIPAA adherence; secure handling of client information.
- Follow all safety protocols for front desk operations and client interactions.
Join a high‑performance team where your role directly impacts client experience and center success. You’ll work with modern tools, clear goals, and a supportive culture that values growth and excellence.
Apply TodaySubmit your application to join Serotonin Centers and help clients become their most vibrant selves.
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