Front Desk Associate

Overview

The Role (Plain English):
You are the first and last impression. As a Front Desk Associate, you make check-in fast, clear, and calm — even when it s busy. Parents should feel confident. Kids should feel welcomed. Systems should work without drama. If the front desk is smooth, the whole building feels better.

• Fast, accurate check-in
• Guests are checked in correctly and quickly
• Waivers and bookings are verified
• Lines move without confusion or stress
• Clear communication
• Parents understand what s included and where to go
• Questions are answered confidently
• You know when to escalate vs handle it yourself
• Calm presence
• You stay composed during rushes
• You don t panic, rush, or deflect
• You help de-escalate minor frustrations
• Systems accuracy
• Bookings, passes, and notes are entered correctly
• Issues are flagged immediately
• No "we ll fix it later" mentality
• Professional representation
• You represent Sportyard with warmth and authority
• You follow standards consistently
• You protect the guest experience

• A cashier job
• A phone-scrolling role
• A "figure it out as you go" position

This is a brand-facing responsibility role.

You'll do well if you:

• Are friendly but confident
• Can multitask without getting flustered
• Are comfortable speaking with parents
• Care about getting things right
• Prefer structure over improvisation

• Must be 16+ (under 18 with restrictions)
• Comfortable with basic software systems
• Reliable and punctual
• Willing to work nights and weekends

• Applicants must be at least 16 years old
• Applicants under 18 may be hired for Zone Facilitator or Front Desk Associate roles only
• Minor employees may not work unsupervised and will not be scheduled as the highest-ranking staff member on site
• Employment is subject to applicable child labor laws and required work authorization

We take our hiring process seriously and expect the same from applicants.

• Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
• If selected for a one-way video response, completion is required to continue in the process.

This helps us identify candidates who are prepared, detail-oriented, and genuinely interested in the role.

• $17-$20/hour, based on experience
• Above-market pay for a guest-facing role
• Clear growth path into Front Desk Lead or Operations
• Unlimited Sportyard membership
• Access to staff events and clinics
• Join a team that values preparation, accountability, and energy — not just showing up