Guest Services Representative; Concierge

Job Description Summary

Are you ready to join an awesome team and make a real difference? As a Guest Services Representative, you’ll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You’ll report to the Manager of Guest Services and help facilitate accommodations, provide information, and assist with way finding.

Medical University Hospital Authority (MUHA)

Employee

Regular

CC000451 CHS - Guest Services

Hourly

Health-19

40

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of patients, patient family members, visitors, guests, and the nursing/clinical team members.

In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors.

The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

High School Degree or Equivalent

0 - 6 months

Ability to perform job functions while standing (continuous). Ability to perform job functions while sitting (continuous). Ability to perform job functions while walking (continuous). Ability to climb stairs (infrequent). Ability to work indoors (continuous). Ability to work outside in temperature extremes (infrequent). Ability to work from elevated areas (frequent). Ability to work in confined/cramped spaces (frequent). Ability to perform job functions from kneeling positions (infrequent).

Ability to bend at the waist (continuous). Ability to twist at the waist (frequent). Ability to squat and perform job functions (frequent). Ability to perform “pinching” operations (frequent). Ability to perform gross motor activities with fingers and hands (continuous). Ability to perform firm grasping with fingers and hands (continuous). Ability to perform fine manipulation with fingers and hands (continuous). Ability to reach overhead (continuous).

Ability to perform repetitive motions with hands/wrists/elbows and shoulders (continuous). Ability to fully use both legs (continuous). Ability to use lower extremities for balance and coordination (frequent). Ability to reach in all directions (continuous). Ability to lift and carry 50 lbs. unassisted (infrequent). Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted (infrequent). Ability to lift from 36” to overhead 25 lbs.

(infrequent). Ability to exert up to 50 lbs. of force (frequent). Examples include:
To transfer a 100 lb. patient that cannot assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand.

Ability to maintain 20/40 vision, corrected, in one eye or with both eyes (continuous). Ability to see and recognize objects close at hand or at a distance (continuous). Ability to match or discriminate between colors (continuous). Ability to determine distance/relationship between objects; depth perception (continuous). Good peripheral vision capabilities (continuous). Ability to maintain hearing acuity, with correction (continuous). Ability to perform gross motor functions with frequent fine motor movements (continuous).

Ability to deal effectively with stressful situations (continuous). Ability to work rotating shifts (frequent). Ability to work overtime as required (frequent). Ability to work in a latex safe environment (continuous). Ability to maintain tactile sensory functions (continuous).…