Customer Service Specialist

Overview

Are you interested in harnessing technology and AI to transform healthcare? At Xi Fin , we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most:
patient care
.

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.

About The Role

As a Customer Service Specialist at Xi Fin you will be part of a high-performing team of customer service professionals reporting directly to the Supervisor, Customer Service. In this role, you’ll provide superior customer service to patients calling about their account and work cross-functionally with departments across XiFin. This is an exciting opportunity to join a team that values continuous learning, mentorship, and operational excellence.

This position will be located at our offices in Charleston, SC.

In this role, you’ll:

• Meet or exceed all call center metrics including but not limited to handle rate, talk time, work time, hold time and not ready time
• Provide exceptional customer service and professionalism on every call
• Speak to customer’s billing policies accurately
• Document patient accounts accurately and professionally in alignment with department standards
• Resolve problems independently through research with solution-based approaches
• Escalate unresolved problems to Management and follow up accordingly

We’re looking for someone with a growth mindset and a passion for learning. You might be a great fit if you:

• Are detail-oriented, organized, and proactive
• Communicate clearly and confidently, both in writing and in conversation
• Are eager to learn, ask great questions, and work with others to solve problems
• Possess the ability to translate technical concepts to a non-technical audience

You don’t need to check every box. We will consider a combination of education and experience, including:

• 6 months experience in a call center or customer service focused position
• Experience working in a fast-paced environment
• High school diploma or G.E.D. required

We’re more than just a healthcare technology company—we’re a team that cares about people.

Here’s a glimpse at what we offer:

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

At XiFin, we believe in pay transparency and fairness. The expected hourly range for this role is $20 to 22
, based on your experience, skills, and geographic location. Depending on your qualifications, you may be considered for either a Customer Service Specialist or Sr. Customer Service Specialist title. Final compensation will be determined during the selection process and may vary accordingly.

We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at .

XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.

We’d love to hear from you—even if you’re not sure you meet every qualification. If you re excited about the role and believe you can contribute to our team, please apply. Let s build something meaningful together.