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Customer Retention & Savings Specialist

Job in Charleston, Charleston County, South Carolina, 29408, USA
Listing for: The Post and Courier
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading news organization is seeking a motivated Customer Service Retention Representative to join their team in Charleston, SC. This role focuses on maintaining customer loyalty by addressing cancellation requests and negotiating solutions. The ideal candidate should have 1–3 years of experience in customer service and strong negotiation skills. Responsibilities include managing customer interactions, analyzing usage data to prevent churn, and documenting feedback in CRM systems.

A high school diploma is required, and a bachelor's degree is preferred.
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