Guest Services Representative; Concierge

Job Description Summary

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members.

In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.

Professionally greets visitors and patients upon arrival. Ascertains patients’ and or visitors’ needs and directs them accordingly.

Meet key performance metrics for area and demonstrate compliance with policies and process.

Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.

Performs other duties as assigned.

Education:

High School Degree or Equivalent

Work Experience:

0-6 months

• Mobility & Posture
• Standing:
  Continuous
• Sitting:
  Continuous
• Walking:
  Continuous
• Climbing stairs:
  Infrequent
• Working indoors:
  Continuous
• Working outdoors (temperature extremes):
  Infrequent
• Working from elevated areas:
  Frequent
• Working in confined/cramped spaces:
  Frequent
• Kneeling:
  Infrequent Bending at the waist:
  Continuous
• Twisting at the waist:
  Frequent
• Squatting:
  Frequent
• Manual Dexterity & Strength
• Pinching operations:
  Frequent
• Gross motor use (fingers/hands):
  Continuous
• Firm grasping (fingers/hands):
  Continuous
• Fine manipulation (fingers/hands):
  Continuous
• Reaching overhead:
  Frequent
• Reaching in all directions:
  Continuous
• Repetitive motion (hands/wrists/elbows/shoulders):
  Continuous
• Full use of both legs:
  Continuous
• Balance & coordination (lower extremities):
  Frequent
• Lifting & Force Requirements
• Lift/carry 50 lbs. unassisted:
  Infrequent
• Lift/lower 50 lbs. from floor to 36”:
  Infrequent
• Lift up to 25 lbs. overhead:
  Infrequent
• Exert up to 50 lbs. of force:
  Frequent
• Examples:
• Transfer 100 lb. non-ambulatory patient = 50 lbs. force
• Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
• Push patient stretcher one-handed = 25 lbs. force
• Vision & Sensory
• Maintain corrected vision 20/40 (one or both eyes):
  Continuous
• Recognize objects (near/far):
  Continuous
• Color discrimination:
  Continuous
• Depth perception:
  Continuous
• Peripheral vision:
  Continuous
• Hearing acuity (with correction):
  Continuous
• Tactile sensory function:
  Continuous
• Gross motor with fine motor coordination:
  Continuous
• Selected Positions:
• Olfactory (smell) function:
  Continuous
• Respirator use qualification:
  Continuous
• Work Environment & Conditions
• Effective stress management:
  Continuous
• Rotating shifts:
  Frequent
• Overtime as required:
  Frequent
• Latex-safe environment:
  Continuous

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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