Medspa Client Care Coordinator Job Charleston area,South Carolina USA,Customer Service/HelpDesk

Benefits:

Free Treatments
Bonus based on performance
Employee discounts
Opportunity for advancement
401(k)
401(k) matching
Company parties
Free uniforms
Health insurance
Training & development
Wellness resources

Role Overview :

The Client Care Coordinator serves as the center’s concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals.

Key Responsibilities:

Front Desk Operations & Scheduling

Greet every client warmly and professionally; ensure check‑in and check‑out processes are smooth and accurate.
Manage appointment scheduling and confirmations in Zenoti; maintain real‑time accuracy of calendars.
Answer phones and emails promptly, providing clear and helpful information.

Client Engagement & Service Excellence

Create a welcoming environment that reflects Serotonin’s brand promise.
Provide guidance on services, memberships, and promotions; answer client questions with confidence.
Ask for client feedback every day via Google, Meta, Yelp, etc.

Membership & Retail Support

Introduce and promote memberships, retail products, and nutraceuticals aligned with client goals.
Process payments accurately and reconcile daily transactions.
Track membership renewals and follow up on expiring plans.

Documentation & Compliance

Maintain accurate client records in Zenoti; ensure all data is audit‑ready.
Follow HIPAA and biohazard protocols to protect client privacy and safety.

Team Collaboration & Daily Huddles

Participate in daily huddles; update trackers and whiteboards with MTD Goal vs. Actual.
Support Health Coaches, Medical Practitioners, Aestheticians by coordinating schedules and client flow.

Marketing & Community Outreach

Assist with in‑center marketing initiatives and event preparation.
Engage with local community through grassroots outreach and open houses.

Core KPIs & Targets

Client Satisfaction (NPS): ≥90
Appointment Accuracy: 100%
Response Time: ≤1 hour for calls/emails
Membership Conversion: ≥25% of eligible guests
Compliance & Documentation Accuracy: 100%
Community Engagement: ≥4 events/month

Qualifications

Strong communication and interpersonal skills; ability to create a welcoming environment.
Experience in front desk or client service roles; consultative sales experience preferred.
Proficiency in Zenoti and general business platforms preferred but not required; comfort with email and MS Office.
Excellent multitasking and organizational skills; ability to manage high‑volume environments.
Positive attitude, team spirit, and commitment to client satisfaction.

Tech Stack & Tools

Zenoti — scheduling, POS, documentation.
GHL — CRM and marketing automation.
Email & Teams — communication and coordination.
Center trackers and whiteboard — daily goals and performance metrics.

Safety & Compliance

HIPAA adherence; secure handling of client information.
Follow all safety protocols for front desk operations and client interactions.

Why Join Serotonin Centers

Join a high-performance team where your role directly impacts client experience and center success. You’ll work with modern tools, clear goals, and a supportive culture that values growth and excellence.

Apply Today

Submit your application to join Serotonin Centers and help clients become their most vibrant selves.

#J-18808-Ljbffr