Dispatcher, Customer Service​/HelpDesk

Job Description

We are looking for a reliable and experienced Dispatcher to schedule and dispatch temporary janitorial team members to various locations.

Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members.

• Establish and maintain effective communication and working relationships with co‑workers, shift coordinators, supervisors, managers, etc.
• Schedule and dispatch resources—team members, crews, and teams—to appropriate locations according to customer requests, specifications, or needs, using telephones and email.
• Ensure timely and efficient movement of team members according to work orders and/or resource schedules.
• Oversee all communications within specifically assigned area(s).
• Record and maintain files and records of dispatch information, including temporary employee time and schedules.
• Confer with ABM supervisors and team members to address questions, problems, and requests for temporary coverage.
• Compile statistics and reports on work progress.
• Other duties as assigned.

Required:

• Must be 18 years of age or older.
• No high school diploma, GED, or college degree required.

Preferred:

• Bilingual in English and Spanish.
• One (1) year of prior multi‑line reception experience or dispatching experience.
• Prior experience scheduling and dispatching 50+ employees.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E‑Verify program. E‑Verify is an internet‑based system used to electronically confirm employment eligibility.

ABM is a military‑friendly company proudly employing thousands of men and women who served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.