Lead Zone Facilitator

Lead Zone Facilitator

You are the on-floor standard setter.

As a Lead Zone Facilitator, you ensure our activity zones run safe, smooth, and high-energy, especially during busy periods. You don't sit behind a desk and you don't "manage from the sidelines." You lead by being present, decisive, and calm when things get hectic.

When you're working, the floor should feel noticeably better.

What You're Responsible For (Outcomes, Not Tasks):

1. Floor execution

• Zones stay staffed, organized, and moving
• Transitions happen without chaos
• No dead zones, no confused staff, no long backups

2. Safety & rule enforcement

• Safety standards are applied consistently
• Unsafe behavior is corrected immediately
• Escalations are handled calmly and correctly
• You know when to pause or shut down a zone

3. Supporting Zone Facilitators

• You coach in the moment, not after the shift
• You model what "good" looks like
• You help new staff ramp quickly
• You address weak performance early

4. Energy & guest experience

• Kids stay engaged and confident
• Parents know who's in charge
• Issues are handled without drama
• The experience feels intentional, not chaotic

5. Escalation & communication

• You handle most issues independently
• You escalate incidents properly and promptly
• You keep Ops Manager informed — no surprises

What This Role Is Not

• Babysitting
• A desk job
• A "manager" title without responsibility
• A replacement for the Ops Manager or GM

This is on-floor leadership.