Host, Customer Service​/HelpDesk, Customer Service Rep

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Charleston, SC, US

10 days ago Requisition

Salary Range: $12.00 To $18.00 Hourly

Job Purpose:
You’re the first impression and the final farewell. As a host, you create a warm welcome, keep things running smoothly at the front door, and help guests start their experience off right.

What You’ll Do:

• Greet every guest like they’re family and seat them with intention.
• Manage reservations and waitlists, making sure both guests and servers are set up for success.
• Stay aware of what’s happening in the restaurant—events, crowd flow, table turns, and special requests.
• Keep up with the menu, specials, 86’d items, drinks, and anything else guests may ask about.
• Know your floor plan like the back of your hand—seat numbers, capacity, setup, and more.
• Share info about local happenings or attractions to enhance the guest experience.

Who You Are:

• Friendly, professional, and quick on your feet.
• Can communicate clearly in person and on the phone.
• Organized and confident using a POS or reservation system.
• Comfortable handling basic math for party counts, bills, or reservations.
• Previous host or customer service experience a plus!

Physical Requirements:

• On your feet the entire shift
• Frequent bending, reaching, and lifting (up to 20 lbs occasionally)
• Talking with guests and answering phones throughout your shift