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AI-Powered Customer Care Specialist
Job in
Charleston, Charleston County, South Carolina, 29408, USA
Listed on 2026-09-04
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Maxwood Furniture is seeking a Customer Care AI Specialist to own and improve the performance of our AI-powered support system across brands. You will increase automation, reduce escalations, and ensure AI responses are accurate and on-brand.
Responsibilities include monitoring AI Agent performance, refining guidance, and collaborating with the Customer Care Sr. Manager to measure ROI. This is a high-impact, fast-growing role based in the Charleston area.
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