Part-time - Visitor Experience Ambassador Job Charleston area,South Carolina USA,Customer Service/HelpDesk

JOB DESCRIPTION

JOB TITLE:

Visitor Experience Ambassador

DEPARTMENT:
Visitor Services

DATE:
July 1, 2025

FUNCTION:

This part-time position is responsible for directly serving visitors by providing courteous service and accurate information on tourism in the Charleston area in-person, by phone, and electronically.

STATUS:
Part-Time, Regular / non-exempt

SPECIFIC REQUIREMENTS

Excellent oral communication and grammar/spelling skills.

Excellent customer service skills.

Knowledge of computer systems and the Internet.

Ability to operate cash register/data processing equipment.

Knowledge of the Charleston area attractions and events.

Must be able to work at least 3 shifts (15 hours weekly) and at least two weekends per month.

SPECIFIC DUTIES

Serve visitors to all area visitor centers in a cordial, outgoing, professional manner

Serve visitors as needed in The Best Friend Charleston Train Museum (23 Ann Street, Downtown Charleston) in a cordial, outgoing, professional manner

Serve visitors as needed in the Marketplace and Coffeebar

Answer in-bound calls received from prospective visitors requesting information about the Charleston area in a courteous, professional manner

Assist visitors electronically via live chat at and Facebook Messenger in a courteous, professional manner

Be fully knowledgeable about points of interest and special events in the Charleston area

Keep the visit planning area clean and orderly

Visit area tours and attractions to remain current on visitor services and interests

Be responsible and accurate with ticket/publication sales as well as all counter duties.

Supervisory staff may be responsible for opening and closing as well as being familiar with all operating procedures.

Submit requests for visitor information using Simpleview CRM

Record partner referrals using Simpleview CRM

Assist with proofreading various Explore Charleston websites for errors as assigned

Submit event suggestions each week to be considered for inclusion in the Explore Charleston SOE

Assist with Explore Charleston Front Desk operations, including:

Direct callers to appropriate staff members

Assist visitors to Explore Charleston Executive Office seeking to receive a bulk quantity of Visitors Guides and Maps and record any items distributed via Simpleview CRM

Check in guests upon their arrival via electronic sign-in sheet in Google Drive, providing them with an Explore Charleston Guest Sticker, and notifying appropriate staff of their guest's arrival

Check in vendors arriving to provide a service via electronic sign-in sheet in Google Drive, providing them with an Explore Charleston Guest Sticker (i.e., Johnson Controls, Capitol Coffee, et. al.)

Accept and record deliveries via Explore Charleston Front Desk Delivery Notebook received from service providers such as:
Fed Ex, UPS, USPS, Amazon, Nelson Printing, et. al.

Record check payments received in the Explore Charleston Daily Check Log as needed

TO ENSURE ORDERLY OPERATION

1. Provide backup to the Explore Charleston Front Desk as assigned.

2. Provide backup to the Explore Charleston Visitor Center as assigned.

3. Handle other support services as assigned.

ESSENTIAL & NON-ESSENTIAL REQUIREMENTS (In compliance with the ADA)

Essential Functions:

Good command of the English language, including comprehension, verbal, and written

communication skills

Good interpersonal skills

Ability to operate office equipment and learn software programs such as Windows,

database

Ability to operate cash register/data processing equipment

Ability to perform mathematical calculations accurately

Ability to grip/grasp various tools and equipment used in the office area

Good eyesight and hearing which may be corrected with an aid if necessary

Ability to rotate body in standing or sitting positions

Access to reliable transportation

Must be able to attend monthly staff meetings, typically held after standard work hour

Non-essential Functions:

Ability to stretch and reach in various directions while in a kneeling, standing, sitting or crouching position.

Able to lift a maximum of 50 pounds.

IMMEDIATE SUPERVISOR:
Assistant Directors of Visitor Services