Export VIP NVO Specialist

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

The Export VIP Client Support Specialist must meetthe customerserviceexpectationsrequired by the Department for the VIP customers. Ensurestimelyand smooth process of cargo while providing outstanding personalized customer service to clients.

• Processesbookingrequestfrom clients per booking procedure.
• Handlesemails & phone callsprotocolper customer service procedure.
• IssuesneededEMC based on manifest corrector procedure.
• Ensuresbookings are rated inthe linkcorrectly.
  
  Can communicate rate discrepancies.
• Understandsaccount contracts to communicate rates, free time, and stipulations.
• Completesa daily productivity report as part of the tasks assigned by Department.
• Establishesandmaintainsgood relationships with customers (email/phone and F2F meetings).
• Assists and resolvescustomerinquiries.
• Coordinates with the different departments in the US and overseas to ensure smooth loading / unloading process.
• Managesday to day operations of the assigned accounts.
• Analyze sand discusseswith management responses to customer's scorecards and KPI reports on
• MSC performance.
• Assists Finance department in collection of outstanding invoices.
• Servesas a liaison between overseas offices, different MSC departments, vendors, and customers (isthe face of MSC in the eyes of the accounts.)
• Gathersandmaintainsproficient knowledge of the market and the maritime industry.
• Understandsdepartment'sprocedures and flows.
• FollowsMSC policies, procedures, and core values.
• Presence required on‑site 5 days per week
• Performs other duties, as assigned.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

• Bachelor’s degree preferredor equivalent experience in a similar role(supply chain, transportation, shipping,logistics, freight forwarding, customer service, etc.)
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

• Prolonged periods sitting at a desk and working on a computer
• Must be able tolift upto 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

• Authorization to work in the U.S

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.