Customer Service Representative

Full-Time | In-Person | Entry-Level

We're looking for a friendly and dependable Customer Service Representative to join our team supporting customers with automotive glass repair and replacement services.

This is a people-focused position where you'll communicate with customers, help coordinate their service needs, and make sure they have a smooth experience from the initial conversation through their appointment.

No automotive experience is required — training is provided.

• Speak with customers about their vehicle glass service needs
• Help customers understand repair and replacement options
• Assist with scheduling appointments
• Provide information about services, warranties, and next steps
• Help customers navigate the insurance process when applicable
• Keep customer information and appointment details organized
• Communicate with service and installation teams
• Follow up on customer requests and questions
• Deliver professional and friendly service throughout the customer experience

We're looking for someone who is:

• Friendly and comfortable speaking with people
• Patient and professional
• Organized and detail-oriented
• Dependable and responsible
• A good listener and problem solver
• Comfortable working in a busy environment
• Able to learn new systems and processes
• A positive team player

Previous experience in customer service, retail, hospitality, automotive, scheduling, sales, or office support is welcome, but not required.

• Paid training
• Medical, dental, and vision insurance after 90 days
• Full-time position
• Hands-on experience
• Supportive team environment
• Opportunities to learn and grow
• Potential for career advancement

If you're looking for a stable, people-focused position where you can build valuable customer service skills, we'd love to hear from you.