Customer Experience Lead, DTC Brand
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management, Ecommerce, Customer Service Rep
minnow is a family lifestyle brand seeking a Customer Experience lead to own voice across email, chat, SMS and social, while managing a part-time team and building scalable processes.
You will oversee the end-to-end customer journey, including returns and the unboxing experience, reporting insights to improve products and site fixes. This hybrid Charleston role reports to the COO and collaborates with ecommerce, operations and store teams.
This is a genuine opening to take on the Customer Experience Lead, DTC Brand role at minnow.
Consider building your career as a Customer Experience Lead, DTC Brand at minnow.
The Customer Experience Lead, DTC Brand position in the Management & Operations, Sales field is open for applications.
We have an opening for a Customer Experience Lead, DTC Brand in Charleston, SC, United States within Management & Operations, Sales.
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