Customer Actions Management Specialist

Overview

Shape the future today.

The world is changing. The question is, what will be our contribution to the outcome? We have set the pace in the field of mobility from the very beginning, and we will continue to do so. At Mercedes-Benz Vans, interdisciplinary teams are developing the mobility of tomorrow. Our goal is to make mobility safer, simpler, and more sustainable for people across the globe.

Put your pioneering spirit to good use:
This is your opportunity to make a contribution that extends far beyond your job title.

At Mercedes-Benz Vans, we offer you the perfect environment for your professional and personal growth. Cutting-edge training and promising career opportunities will help you to foster and expand your professional skill set as well as your individual strengths. Think, try, and thrive with us in collaborative work environments that spark game-changing concepts.

This position is responsible for creating and coordinating quality related Actions/Holds in plant, reporting as well as the information flow between Quality, Development, Production, Purchasing, Marketing, Service & Parts, Sales Organizations, Suppliers, and Mercedes-Benz USA. Perform and deploy Customer complaints related to 3

MIS and Aftersales processes.

• Be the liaison form aftersales and central customer topics team
• Analyzing inline processes and internal procedures related to Field and Campaigns
• Ensure and monitor timely implementation of remedial measures from PSP related to Customer complaints
• Lead Problem Solving analysis on Customer topics with the departments involved on all customers complaints
• Get information from Aftersales and Central team and deploy into actions inside de plant
• Manage internal projects as well timelines, risks and budget topics
• Receive action request, manage reports from QSYS, INTAKT systems and generate Action/Holds in Systems.
• Lead and kick off meeting for all activities (incl. all involved areas i.e; rework team).
• Coordinate action management activities with MBV to ensure timely availability of vans to customer.
• Conduct weekly communications between MBV plant and Global Service team
• Uses evaluation, judgment, and interpretation to select right course of action
• Uses past experience or precedent to identify solutions and support on final actions decisions
• Provides professional know- how to enhance the knowledge and skill base of the organization
• Apply analytical problem solving techniques to identify root causes

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

• Bachelor’s Degree
• 5+ years' Quality experience (internal and/or external)
• Excellent knowledge of process chains at the site, rationalization and project methods, advanced knowledge of database systems
• Experience with coordination of time‑critical processes.
• Experience in QSYS, Intakt, VeDoc and Xentry
• Microsoft Package (specially excel and power point friendly user)

• Six Sigma/ Black Belt Training and Certification
• Languages (written and spoken English/German, knowledge of Spanish)
• Knowledge in the application of quality methods
• Ability to work in teams
• People and persuasion skills
• Negotiating skills
• Assertiveness in difficult situations, knowledge of current moderation and presentation techniques
• VDA Auditor Certified preferred
• 8D Methodology Analysis required

We are all in for change. Are you too? Apply now.

If you have experience in the above and are interested in joining an outstanding company we welcome you to apply. The division Mercedes-Benz Vans is world renown for quality and innovative products.

Mercedes-Benz Vans, LLC (“MBV”) is a plant in Ladson, South Carolina that assembles Sprinter vans for the U.S. and Canadian market under the brands Mercedes-Benz and Freightliner. The midsize Mercedes-Benz Metris vans are also reassembled at this location.

Mercedes-Benz Vans, LLC has invested more than 500 million U.S. dollars in the new Sprinter plant, which officially opened in…