OSS Product Support Engineer

OSS Product Support Engineer

** Job details*
* ** General information*
* ** Entity*
* Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.

** Reference number*
* ** Job details*
* ** Domain*
* Research, design and development

** Job field / Job profile*
* Mechanics - Mechanical part or subassembly design

** Job title*
* OSS Product Support Engineer

*
* Employment type

*
* Permanent

** Professional category*
* Professional, Engineer & Manager

** Part time / Full time*
* Full-time

** Job description*
* A glimpse at the job:

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a OSS Product Support Engineer, you'll contribute to meaningful projects that shape the future of aerospace.

This position contributes to our vision by:

 Interfaces directly with the customer and aircraft manufacturer, manufacturing and engineers to assist with engineering problems in all aspects of Aircraft FAL support.

 Reviews structural sub-assemblies and applicable drawings to assure conformance to requirements as required for installation and aircraft delivery issues

 Acts as the primary interface during Air Framer collaborative DFI and DFMA activities. May participate in additional program milestone meetings as needed.

 Provides an engineering and manufacturing engineering perspective to all assigned Product Support Requests

 Suggests design changes as needed, and communicates with other engineering groups (e.g. project engineers, certification engineers, etc.) to ensure proper compliance with regulatory, airframe, and Safran Seats procedural requirements.

What we offer:

 Competitive salaries

- Paid holidays

- Recognition programs

- Comprehensive benefits

- Retirement (401K) plans with employer match

- Professional development opportunities

- Tuition assistance

- Over 300 career paths across global sites

Highlights from our facility:

Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.

Join Safran Seats. Here we craft excellence together.

** Candidate skills & requirements*
* At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.

- Bachelor's degree in Business or Engineering is preferred or 6 years of directly related experience.

- Requires at least three years combined experience in product support, manufacturing or engineering functions

- Two years related experience preferred.

- Must have proven ability to work well with customers or aircraft manufacturer and with all management levels under stressful situations, and the ability to communicate customer needs to all departments within the company in an efficient manner

- Must have knowledge and experience in design, fabrication or assembly methods.

- Must be competent in dealing with blueprints, work modifications,…