Customer Service Representative

Overview

Your Opportunity

Customer Service Representative (CSR) role at Title Max in Charleston, South Carolina. You will help people access the financial solutions they need, build connections with a diverse customer base, and process transactions (check cashing, money transfers, and customer payments) while providing an exceptional in-store experience. This is an entry-level position with hands-on training, coaching, and development to support your long-term success.

Many of our senior leaders started in this position, and you have the opportunity to advance at a fast-growing, impact-driven company. Read on to learn more.

Compensation

The hourly wage for the position is $14 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules for professional and personal development.
• Cross brand training enabling opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Medical insurance options (with telemedicine and MSA/FSA options).
• Traditional 401(k) and Roth 401(k) with company match.
• Company-Sponsored Life and AD&D Insurance.
• Voluntary benefits including dental, vision, disability, life, critical illness, and more.
• Free access to mental health resources, life coaching, and more through the Employee Assistance Program.
• Discount Marketplace with exclusive retailer discounts.
• Paid time off starting at 12 days in the first year.

* Based on current benefit offering, which is subject to change with or without notice. Some benefits depend on plan terms and eligibility.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information precisely in a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office when applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain store security procedures, including opening and closing, vault and cash drawer management as needed.
• Uphold compliance with company policies and all applicable laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and manage multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule includes at least 40 hours per week.

Note:

Store hours and minimum hours may change by brand and at the Company's discretion. Check with your recruiter for the latest requirements.

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required in compliance with applicable law.
• Ability to meet the physical demands of the position, including standing up to 90% of the time and lifting/moving up to 25 pounds.

• Experience in check cashing, document…