Venue Coordinator

Description

Spoleto Festival USA is internationally recognized as America's premier performing arts festival. For 17 days and nights each spring, Spoleto Festival USA fills Charleston's historic theaters, churches, and outdoor spaces with performances in opera; theater; dance; and chamber, symphonic, choral, and jazz music. Spoleto Festival USA is a 501(c)(3) charitable organization.

Venue Coordinators are situated at two extraordinary venues in Charleston, South Carolina: 14G and Festival Hall. These dynamic and versatile venues offer indoor and outdoor space that can accommodate a wide range of events and occasions, and are managed and operated by Spoleto Festival USA.

Venue Coordinators are the face of Spoleto Festival USA at 14G and Festival Hall. This role owns the onsite experience for every client, vendor, and guest who comes through the door, and is also responsible for the safety, security, and condition of the facility during the shift. Venue Coordinators most often work solo onsite with no other Spoleto staff present, so we're looking for someone proactive, trustworthy, and comfortable exercising independent judgment, handling conflict gracefully, and solving problems on the spot.

At Spoleto, nothing is ever "usual," so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it.

Please note, Venue Coordinators are generally not scheduled during our Festival season in the months of May and June. Most shifts occur between July and April.

Position Type: Hourly, non-exempt, part-time/intermittent, not benefit-eligible

Hours: Not guaranteed; on average, Venue Coordinators work one to two events a month, and shifts are yours to choose

Anticipated

Start Date:

There is no specific anticipated start date, as we are continually seeking qualified candidates

Location: Charleston, SC (onsite) - 14G and Festival Hall

Department: Operations

Reports to: Operations Manager

• Serve as the primary onsite point of contact for clients, vendors, and guests, most often working independently without other staff present.
• Collaborate with event organizers, clients, and vendors to ensure flawless event execution.
• Oversee setup, breakdown, and organization of event spaces, and open and close the venue as required.
• Conduct pre- and post-event inspections to keep the venue clean, well-maintained, and ready for use.
• Maintain a professional, welcoming demeanor with clients, guests, and vendors, and resolve concerns in real time, exercising sound, independent judgment.
• Monitor event activities for compliance with venue policies and safety regulations, and serve as the primary onsite point of contact for emergency response.
• Assist with crowd control and other event-day logistics.
• Help maintain inventory of event supplies and equipment, and complete event and incident reports as needed.

• Prior experience in a customer-facing role such as events, hospitality, or retail.
• Demonstrated ability to work independently and exercise sound, on-the-spot judgment.
• Trustworthy and reliable, comfortable serving as the sole onsite representative during a shift.
• Experience navigating and de-escalating conflict, and resolving unexpected issues in real time.
• A proactive, self-starting approach; you anticipate needs and address them before they become problems.
• Ability to work well under pressure and adapt to changing event dynamics, with strong organizational skills and attention to detail.
• Basic knowledge of event setup and audiovisual equipment operation.
• A positive, service-first attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and comfort learning new tools.

Requirements

• Must be legally authorized to work…