Overpayment Processing Unit; OPU Compensation Analyst

Overpayment Processing Unit (OPU) Compensation Analyst

Charleston, SC, US

Essential Job Functions

Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies.

Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world‑class compensation services to its customers.

Global Compensation requires a contractor to provide Analyst support to the Office of Global Compensation, Pay Systems, Over payments Division. The Office of Pay Systems provides advisory, liaison, and support services for the Office of American, LE, and Annuitant Pay Processing Operations. They are responsible for defining user requirements for system modifications and communicating them to the Information Resource Management (IRM) Bureau.

They manage the System Request database and set priorities for the efficient allocation of IRM resources. They also provide liaison between the Department of State and the Office of Personnel Management’s Employee Express Service. As part of the larger Global Compensation Directorate, they participate in the GFS quality management process, striving to continuously improve our services. They also play a key part in the Global Foreign Affairs Compensation System (GFACS) Implementation, and we recently participated in the implementation of GFACS for the Retirement Accounts Division, replacing the legacy Foreign Affairs Retirement and Disability System (FARADS).

They are currently participating in the replacement of the legacy Consolidated American Payroll & Pension System (CAPPS) with a modern state‑of‑the‑art GFACS Payroll and Time and Attendance system. The position provides support to the Director of Pay Systems.

Job Responsibilities

OPU Compensation Analyst primary responsibilities include, but are not limited to the following:

• Processing and auditing over payment transactions (prior year and current year) related to salary, benefits, and allowances.
• Researching and interpreting policy to determine eligibility for payment of salary, allowances, entitlements, and benefit contributions.
• Notifying customers of over payments (preparing initial notification of indebtedness via letter from Global Compensation).
• Answering Payroll Customer Support (PCS) inquiries and general inquiries from internal customers.
• Retrieve, research and analyze pay history in the proprietary financial systems.
• Calculating over payments made with automated tools and/or manually due to personnel actions, time and attendance adjustments, post arrival/departure, etc.
• Establishing a method of repayment per debt collection authorizations, and proposing alternate repayment schedules, if necessary.
• Filing all work and correspondence by indexing in Document Imaging System (DIS).
• Professionally communicate with co‑workers, management, and customers (internal/external) via email, IM (instant messaging) and in person about over payment transactions.
• Monitoring debt collections, including payments submitted to Accounts Receivable, Pay.
  
  Gov, and salary deduction; creating cases in the Debt Management Database and completing ongoing updates until the case has been closed.
• Processing actions to correct overstated earnings, including preparing letters of credit, W2 Corrections, and manual adjustments in the pay processing system.
• Performs other payroll project duties as assigned.

Skills

• Personnel shall possess superior multi-tasking, customer service, analytical, organizational, oral, and written communication skills, as well as a strong attention to detail.
• Requires experience with computer-based…