Servicing Relationship Specialist - Hybrid in Charleston

South State Financial Services

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Loan Operations Specialist

Responsible for being proficient in all critical servicing functions within the Loan Operations Department (including: loan maintenance, payment processing, insurance and escrow tracking/processing, collateral release processing; credit disputes, etc.) in order to assist internal customers with loan level support through inbound calls and Source cases. Deliver results by solving problems in a wide variety of issues and requests, setting expectations of resolution, and communicating results.

This requires advanced knowledge of Loan Operations functions and procedures and remaining up to date with all changes to bank policies, procedures, federal and state regulations which impact problem resolution aspects. May assist with special initiatives or projects; supports other areas within Loan Operations as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers phone inquiries accurately and courteously with minimal supervision
• Consistently maintain a professional, courteous, and pleasant tone in all situations.
• Identify and resolve loan inquiries using listening, critical thinking, and probing skills for one call resolution.
• Develop and maintain a proficient and working knowledge of all servicing aspects of Loan Operations and develop an understanding of all other critical job functions as needed to assist lenders and customers.
• Perform specific servicing related tasks such as loan maintenance, payment research, and insurance and escrow tracking research.
• Process all work orders, incoming requests and payments within defined SLAs and time frames.
• Assist with review and updates to departmental procedures and assist management with process improvements.
• Establish positive working relationships with team members and others across the organization.
• Responds timely to all inquiries from lenders and other bank personnel.
• Keep up-to-date with industry trends and regulations; identifies changes affecting the department and takes appropriate action; notifies staff of internal operations changes.
• Responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable subordinates.
• Perform other related job duties and special projects as assigned.
• Ensure compliance South State Bank Code of Business Conduct and Ethics and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.

The duties and responsibilities listed above may be revised at any time within the sole discretion of South State Bank without advance notice to or the consent of the employee.

• High degree of comprehension and retention is a must; excellent communication skills (verbal, written, presentation); strong problem solving skills;
  Strong interpersonal skills and the ability to work effectively both independently and within a team environment; high degree of accuracy and attention to detail; excellent organizational and analytical skills a must;
  Ability to handle confidential information (customers and employees); ability to provide quality customer service to internal and external clients; ability to adjust to a changing environment; ability to work under pressure and meet deadlines; flexibility in work schedule during peak…