MUSCP-Program Coordinator-Retina Specialization-Department of Ophthalmology

Job Description Summary

The Ophthalmology Department is seeking a dedicated and compassionate person to join our multidisciplinary team and become an integral member of the Storm Eye Institute family. This Patient Coordinator (PC) position will work directly with the retina subspecialists and maintain a high level of retinal knowledge. The PC will address the need for comprehensive care coordination for highly complex eye patients.

The PC will facilitate communication, provide education, and coordinate services to improve patient adherence and health‑outcomes. This role aims to increase compliance with medications, treatment regimens, and follow‑up appointments and surgeries while enhancing the patients’ experience.

This position will receive a competitive salary commensurate with experience. This is a full‑time, on‑site position for which candidates must have the ability to maintain flexible hours occasionally, including evenings and weekends to accommodate working professional clients.

Minimum of an Associate's degree and one year of ophthalmologic experience; or a high school diploma and two years of clinical experience, at least one year of which must be ophthalmology‑specific. Ophthalmic technician certification preferred.

• Help develop individualized care plans based on assessed needs, including medical management.
• Teach patients about medications.
• Support the physician by pre‑scribing and live scribing in clinic.
• Implement communication strategies for persons eye disease/blindness and their caregivers.
• Facilitate referrals by obtaining clinical information and ensuring the information is properly processed.

• Review upcoming appointments in Epic to ensure necessary services are arranged before the appointment.
• Monitor pre‑authorizations for expensive injectable medications; assist patient with assistance programs as needed.
• Ensure all testing and referrals are complete and necessary items addressed with the provider.
• Review all patient test results such as imaging and lab work with providers and execute the care plans discussed.
• Coordinate with referring physicians’ offices to meet the needs of both patients and physicians.
• Provide comprehensive education on symptoms, disease progression, treatment options, coping strategies, and caregiver support to patients and families, resulting in increased understanding and improved outcomes.
• Help create clinic efficiencies such as improved clinic flow.

• Serve as primary clinical contact for ophthalmology patients enrolled in the patient navigation program and their caregivers regarding scheduling of testing and appointments.
• Serve as the liaison between the Storm Eye clinical team and referring physicians.
• Provide emotional support tailored to the patient’s clinical situation.
• Communicate with external stakeholders to ensure patients have access to individualized community support services.

• Other duties as assigned.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based on applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.