Client Billing Specialist

Are you interested in harnessing technology and AI to transform healthcare?

At XiFin , we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.

As a Client Bill Specialist, you will maximize customer reimbursement, review client fee schedules and account receivables, and provide recommendations as appropriate. The Client Billing team investigates issues, helps to identify root causes, and communicate possible solutions to customers/sales reps. This is an onsite position in our Charleston, SC office.

• Act as the primary point of contact for clients regarding billing inquiries, providing clear explanations of charges, insurance potential coverage, and payment options.
• Identify and address client billing concerns, discrepancies, or disputes, working collaboratively with insurance providers and internal teams to resolve issues efficiently. This includes working assigned corrections/edits accordingly whether system administered or coming from our customer base.
• Educate clients on their billing statements, insurance billing if needed, and financial responsibilities, helping them make informed decisions.
• Maintain accurate records of client interactions, billing issues, and resolutions, ensuring compliance with company policies and regulations.
• Research payments and posting payments.
• Gather client feedback on billing processes and recommend improvements to enhance client satisfaction and operational efficiency.
• Review client invoices; creating, revising, and adjusting as needed.
• Other departmental projects or tasks deemed necessary by management.

We’re looking for someone with a growth mindset and a passion for learning. You might be a great fit if you:

• Possess strong written and verbal communication skills.
• Are comfortable taking on new projects and multitasking.
• Able to prioritize and manage time and tasks efficiently.
• Have high level customer service skills to interact with internal and external teams.

You don’t need to check every box. We will consider a combination of education and experience, including:

• High School Diploma; advanced education and/or degree.
• 2+ years’ experience in relevant medical billing/collections experience.
• High proficiency with MS Office & Excel.

We’re more than just a healthcare technology company—we’re a team that cares about people.

• Comprehensive health benefits including medical, dental, vision, and telehealth.
• 401(k) with company match and personalized financial coaching to support your financial future.
• Health Savings Account (HSA) with company contributions.
• Wellness incentives that reward your preventative healthcare activities.
• Tuition assistance to support your education and growth.
• Flexible time off and company-paid holidays.
• Social and fun events to build community at our locations!

At XiFin, we believe in pay transparency and fairness. The expected hourly range for this role is $20.00-$22.00, based on your experience, skills, and geographic location. Final compensation will be determined during the selection process and may vary accordingly.

We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at .

XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.

We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to your team, please apply. Let's build something meaningful together.