AM Concierge Lounge Attendant

Charleston Marriott, Charleston, SC 29403, USA

• Maintain Hotel Language to enhance sales and overall guest experience.
• Call all guests prior to arrival to the Hotel to confirm their bookings and anticipate any further needs they may have.
• Answers inquiries, offers suggestions, and provides descriptive literature pertaining to activities on and off property.
• Works on property with front of the house departments, maintaining a well established relationship to inform and implement guests' requests.
• Follows forecast determining arrivals of transient guests and to book and up sell dining and all amenities on property.
• Maintain prior call and amenity logs in a clear concise manner.
• Operate reservations computer system. Accurately input and retrieve data.
• Use knowledge of overnight reservations computer system to obtain reports of arrivals, in house guests, and amenity item forecasts.
• Ensure all guest special requests and amenities are clearly noted on the guest reservation folder in the reservations system.
• Confirm all amenities and special requests have been communicated prior to guest arrival.
• Maintain amenity inventory and order supplies when needed with approval from manager.
• Achieve expert knowledge on all property activities
• Prepare personalized welcome letter for all hotel guests.
• Prepare VIP letters on a daily basis.
• E‑mail post departure thank you letter to all transient guests.
• Arrange Babysitting services at guests’ request.
• Promptly answer all e‑mails requesting rates and information regarding the hotel.
• Handles requests from General Manager, Directors, Sales and Event Planning Managers for VIP's such as amenity gifts, property tours, etc.

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Self‑Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

High School or better.

High school diploma or general education degree or equivalent combination of education and experience preferred.

Equal Opportunity Employer
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