Conference Concierge

Overview

While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position. The Conference Concierge, at BHC, is responsible for assisting in the daily operations of our events and meeting space and group room blocks to ensure overall client satisfaction. This individual will report to the Director of Catering and Conference Services and handle all administrative duties as assigned by the Conference Services Department.

• Create daily signage for incoming groups.
• Participate in pre-cons, post-cons (if necessary), and weekly tie-down meetings to review Banquet Event Orders.
• Liaise with the Hotel Staff including the Conference Services Manager, Catering Manager, Group Sales Managers, and Banquet Department to plan special requests for clients and special events.
• Arrange introductions between the client and related staff.
• Monitor changes to weekly forecast information; ensure that accurate information is communicated to respective departments on a timely basis to best service the client.
• Welcome and meet with group contact upon arrival at the function and ensure guest satisfaction.
• Respond to telephone inquiries by determining clients  needs and specifications for referral to Catering Sales Managers and/or Conference Services Managers.
• Establishing rapport with Conference Services clients and functions as liaison.
• Ensure that all filing systems are maintained according to SOP; handle all photocopies, faxes, scanning, and distribution of BEOs and group resumes, and gather and organize all materials for daily/weekly/monthly reports.
• Responsible for assisting Conference Services Managers during the execution of Group Events.
• Responsible for special projects as assigned by Conference Services and Catering Managers.
• Support the sales efforts of the department with emphasis on the conference services segment.
• Position is responsible for all administrative duties for the Conference Services Manager, including group correspondence, revision of Banquet Event Orders, guarantees, and various other administrative duties as requested by Management.

• Attention to detail
• Multitasking
• Knowledge of basic Banquets Set Up
• Knowledge of Excel, Publisher, and Power Point
• Knowledge of Delphi is a plus.

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.

BHC participates in E-Verify.