Assistant Director of Banquets

Charleston, SC, US

30+ days ago Requisition

The Assistant Director of Banquets is responsible for the execution of daily operations for the Banquets Department. The Assistant Director of Banquets will effectively monitor the day-to-day operation of the Banquet Department, including providing support and feedback to banquet employees to ensure effective operations. When banquet events are not taking place, the Assistant Director of Banquets will lend support to other Food & Beverage outlets.

This position reports to the Banquet Director.

• Review all written communication, i.e., resumes, daily/weekly, and BEOs to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. Communicate all changes within the Banquet Department and makes adjustments according to the above items. Communicate information to the kitchen and other supportive departments prior to and during events
• Responsible for maintaining a strong client relationship and ensuring that all convention specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees. Maintain constant communication with the Convention Service/Catering Sales Manager as it applies to the client at hand
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications. Communicate all daily activities, in person or by log, to the other banquet personnel to ensure smooth transition and follow-up from one function to another
• Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation
• Responsible for the development and implementation of a training plan to ensure a high- quality presentation and level of customer service within the banquet service/function service staff
• Must be willing to work in all Food & Beverage outlets, as needed – when Banquet events are not taking place
• Manage, in conjunction with the Steward Department, the inventory, control and breakage/loss reduction of china, glass and silver
• Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a successful meeting/banquet experience by our guests
• Maintain a high level of service by constantly training and coaching all direct reports and staff
• Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all banquet levels. Coordinate with Housekeeping and Engineering to ensure the highest level of product delivery
• Responsible for monthly scheduling and payroll for the Banquet Department
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel:
• Participate in inventories of china, glassware, silverware, and linen as necessary
• Maintain solid and open communications with all hotel operating departments
• Maintain good working relations with preferred vendors of the hotel and ensure adherence to function space policies and all codes and regulations
• Maintain up-to-date information on programs, food and beverage events
• Attend all department and hotel meetings as necessary
• Supervise support staff and provide ongoing training and support as necessary
• Maintain accurate par levels and…