Human Resources Director

Overview

Summary: The Director of Human Resources is responsible for overseeing all HR functions. This role supports staffing, training, employee relations, retention, compliance, and culture-building efforts to ensure high service standards and a positive workplace environment. The Director of Human Resources partners closely with department leaders to develop talent that aligns with organizational goals and guest service expectations.

Role: This position is an exempt full-time position within our company.

• Recruitment & Staffing: Develop and implement effective recruiting strategies to attract qualified hospitality talent. Screen, interview, and recommend candidates for all departments (front desk, housekeeping, F&B, maintenance, etc.). Coordinate onboarding, orientation, and new-hire paperwork. Maintain staffing levels to support business needs and peak seasons.
• Training & Development: Plan and conduct training programs, including guest service, safety, compliance, and skills development. Support leadership development initiatives for supervisors and managers. Monitor training completion and maintain records.
• Employee Relations: Serve as a resource for employees, responding to concerns and resolving workplace issues. Promote positive team culture and employee engagement. Provide coaching and support to department managers on HR best practices.
• Performance Management: Assist managers in setting performance expectations and conducting evaluations. Support disciplinary action processes in accordance with policy and labor laws. Guide teams in developing performance improvement plans.
• Payroll & Benefits Administration: Coordinate payroll changes, timekeeping accuracy, and employee status updates. Assist employees with benefits enrollment, questions, and issue resolution. Work with vendors to ensure accurate administration of benefits programs.
• Legal Compliance & Recordkeeping: Ensure compliance with local, state, and federal labor laws (e.g., FLSA, OSHA). Maintain employee files, reports, and HR documentation. Oversee policies and procedures to ensure a safe and respectful workplace.
• HR Operations & Strategy: Develop and update HR policies and employee handbooks. Support workforce planning, retention strategy, and succession planning. Generate HR metrics and reports for leadership.

• Bachelor's degree in Human Resources
• 2-5 years of HR experience; hospitality industry experience strongly preferred.
• Knowledge of HR laws, regulations, and industry standards.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Problem-solving and conflict-resolution abilities.
• Ability to work in a fast-paced environment.
• Multitasking and organizational skills.