Tier III Helpdesk Technician

Core4ce Tier III Helpdesk Technician

The Service Desk Technician (Tier III Support) is part of a 24x7x365 team that troubleshoots IT systems for end users of our government customer's virtualized hosting environment. These systems include Citrix Virtual Apps and Desktops, VMware vSphere, Microsoft Windows, and other VDI technologies. This fast‑paced, team‑oriented role provides technical support to military healthcare professionals worldwide.

• Troubleshoot and administer Citrix, VMware, and Microsoft Server issues.
• Resolve service requests using a ticket management system.
• Support and maintain the customer‑facing virtual hosting environment and communicate timely and respectfully with end users.
• Provide installation support to teams by assisting with upgrades and installing Service Packs/hotfixes.
• Provide phone and remote support to various customers running various virtualization technologies.
• Assist on internal and external projects.
• Work on a rotating shift schedule to support customers around the clock.

• Ability to obtain Secret clearance.
• Ability to create standardized operating procedures and manuals.
• Experience with Microsoft Office products (Word, Excel, PowerPoint).
• Excellent customer service and organization skills.
• Excellent oral and written communication skills.
• Excellent time‑management skills and ability to work independently and with a team.

• Experience working with the Defense Health Agency (DHA).
• Experience with server ports, protocols, and services.
• Experience with VMware and administering virtual machines.
• Experience troubleshooting connectivity issues between servers and systems.
• Experience working with an online ticketing system, particularly Remedy or Service Now.
• Experience using MS SharePoint.

Core4ce is a team of innovators, self‑starters, and critical thinkers—driven by a shared mission to strengthen national security and advance war fighting outcomes.

• 401(k) with 100% company match on the first 6% deferred, with immediate vesting.
• Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce.
• Unlimited access to training and certifications, with no pre‑set cap on eligible professional development.
• Tuition assistance for job‑related degrees and courses.
• Paid parental leave, PTO that grows with tenure, and generous holiday schedules.

Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing.

Join us to build a career that matters—supported by a company that invests in you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.

Remote, United States

Full‑Time/Regular