Site & Executive Support Lead - End User Services

**** Apply Now
**** The Executive Technical Support Consultant will serve as the Site Lead within our Onsite Tech Services (OTS) team. This role is responsible for delivering and coordinating 24/7 white-glove, high-touch IT support to EC and ELT executives and staff in a fast-paced financial services environment.
This position provides hands-on technical oversight of vendor-managed site teams, partners closely with managers to drive a service-first delivery strategy and builds strong relationships with business stakeholders. Success in this role requires deep technical expertise, excellent communication skills, and a proven ability to support senior executives in dynamic, high-touch environments.
** Work Location Requirement
** This position is available in the following
** onsite office locations**:
* Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments.
* Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service.
* Strong technical oversight and vendor coordination capabilities.
* Exceptional communication, problem-solving, and stakeholder engagement skills.
* Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging.
* Ability to operate independently and make decisions in dynamic, fast-paced environments.
* Strong knowledge of ITIL processes:
Incident, Problem, Change, and Release Management.
* Experience with IT Asset Management (ITAM) tools and practices.
* Bachelor’s degree or 5–8 years of relevant IT experience.
* Industry certifications (e.g., Microsoft, ITIL, CompTIA).
* Familiarity with performance management, capacity planning, and business relationship management.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

- **** Learning Agility**:
** Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
* Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment,  please reference*###
** Voya Financial**, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for approximately 15.7 million individual, workplace and institutional clients. Certified as a “Great Place to Work” by the Great Place to Work Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity.

Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit
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