Help Desk Specialist

** Overview*
* ** HELP DESK SPECIALIST (MCESS)*
* Bowhead is seeking aHelp Desk Specialist to provide customer support to the Defense Biometrics Identification System (DBIDS), Marine Corps Electronic Security System (MCESS) contract in Charleston, SC. This role supports the Installation Security and Mission Assurance Branch at HQMC and MCICOM.

** Responsibilities*
* ** Essential functions will include:*
* + Provide Tier I/II/III troubleshooting and coordinate site assistance visitsrelating to DBIDS operations across the Marine Corps

+ Provide phone support to user's to resolve issues

+ Deliver training Operator and Maintainer training and update training materials as required

+ Track hardware inventory and manage lifecycle replacement

+ Monitor cybersecurity posture, ATO/RMF status, and IA compliance

+ Generate weekly and monthly reports and After-Action Reviews (AARs)

+ Provide weekly briefs and monthly reports

+ Provide on-site desktop support as needed, provides general help desk support for User Assistance.

+ Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.

+ Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.

+ Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.

+ Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.

+ Knowledge of Video Teleconferencing a plus.

** Qualifications*
* + Minimum of five (5) years of relevant experience

+ Bachelor's degree required

+ Must possess the ability to, effectively and efficiently, communicate verbally with the user community.

+ Must be familiar with Department of Defense networking and security accreditation requirements.

+ Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.

+ DoD 8570/8140 cybersecurity certification preferred (Security +, GSEC, CASP or CISSP)

+ Ability to communicate effectively with all levels of employees and outside contacts

+

Experience with using the Defense Biometrics Identification System (DBIDS) preferred

+ Ability to travel extensively both domestically and internationally

+ Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, Power Point

+ Ability to communicate effectively with all levels of employees and outside contacts

+ Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

** Travel Requirements:*
* + Active Passport.

+ Ability to travel 15%, both CONUS and OCONUS.

+ On some occasions, overnight travel may be required.

** P*
* ** hysical Demands:*
* + Must be able to lift up to 10-25 pounds

+ Must be able to stand and walk for prolonged amounts of time

+ Must be able to twist, bend and squat periodically

** SECURITY CLEARANCE REQUIREMENTS:
** Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (https://(Use the "Apply for this Job" box below).) .

All candidates must apply online at  , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application.…