Director, Professional Services

About Proofpoint

Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.

Our culture is guided by the BRAVE core values:

• Bold – dreaming and innovating beyond the status quo
• Responsive – listening to feedback, tackling challenges, seizing opportunities
• Accountable – owning outcomes and delivering best‑in‑class results
• Visionary – solving future‑focused problems
• Exceptional – achieving impact through execution excellence

The Professional Services Director leads the strategy, execution, and performance of Professional Services across Americas East, supporting mid‑size and large enterprise customers, Federal, and SLED segments. This role is accountable for delivery outcomes, time‑to‑value acceleration, and operational rigor within the region, leading an organization that includes Consultants, Service Delivery Managers, and Professional Services Managers. In addition to regional accountability, the Director serves as the global Professional Services leader for the Collaboration Security platform, focusing on platform enablement strategy, services standards, and product partnership across all regions.

• Lead and develop a high‑performing Professional Services organization aligned to Americas East enterprise, Federal, and SLED customers.
• Mentor Principal Consultants and delivery managers within the region.
• Ensure successful delivery of complex SaaS cybersecurity deployments within Americas East.
• Define global services standards, consultative frameworks, and implementation guidance for the Collaboration Security platform.
• Own global Professional Services enablement strategy for platform products, ensuring worldwide delivery readiness.
• Partner with regional PS leaders to ensure alignment to platform standards and evolving product capabilities.
• Represent Professional Services in product forums, influencing roadmap priorities through structured field input.
• Collaborate with CSM, TAM, and Managed Services leaders to ensure disciplined transition from implementation to adoption.
• Drive disciplined forecasting, utilization management, and capacity planning within Americas East.
• Oversee Professional Services efforts to minimize customer churn, proactively through strong implementation delivery and reactively within post‑deployment plans.
• Serve as executive escalation lead for high‑impact regional engagements.

• Demonstrated success delivering enterprise‑scale, multi‑product platform implementations across commercial and regulated public‑sector environments.
• Proven experience directly leading senior technical experts (Principal Consultants, Architects, or equivalent).
• Strong ability to balance regional operational accountability with global platform leadership.
• Experience influencing product roadmap through structured field insight and cross‑functional partnership.
• Deep technical credibility across collaboration security, data protection, cloud architectures, and enterprise integration ecosystems.
• Strong understanding of SaaS implementation lifecycle and disciplined transition to post‑implementation adoption teams.
• Executive presence with credibility across CISOs, CIOs, and senior security stakeholders.
• 4+ years managing managers and/or principal‑level experts.
• 8+ years of leadership experience within technical services, cybersecurity, or SaaS organizations.

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Recognition for your contributions
• Global collaboration and networking opportunities

Our culture is rooted in values that inspire belonging, empower purpose, and drive success every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview…