Field Service Engineer ; Myrtle , SC

Job Description Summary
The Field Service Engineer 1 for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross‑functional support for Sales and Implementation teams.

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. Our BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process.

At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

The Field Service Engineer is a remote field‑based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30‑mile radius of where the position is based. Our goal is to deliver an excellent service experience. The ideal candidate will demonstrate excellent interpersonal, written, and verbal skills, and will collaborate with multi‑functional teams within our Global Customer Support organization to understand and be sensitive to our customers and business needs from end to end.

This position will support a territory within a 2.5‑to‑3‑hour radius of Myrtle Beach, SC.

• Provide both remote and on‑site technical support for BD Pyxis automated dispensing systems in healthcare facilities; respond to work orders; diagnose and resolve hardware and software issues; and maintain accurate documentation of all service activities.
• Execute preventive maintenance programs for BD Pyxis systems; support sales and implementation teams; and perform installations, repairs, calibrations, and in‑service training for customers in a timely manner.
• Maintain proper small parts inventory for service needs; follow approved inventory control procedures; and ensure company assets (vehicle, tools, and equipment) are secured and in working order.
• Pursue ongoing training and self‑development to enhance product knowledge and technical skills; attend management‑approved seminars and training sessions with the goal of advancing to the next level within 2‑3 years.
• Maintain working knowledge of corporate and service department policies and procedures, including customer complaint handling and Medical Device Reporting; work effectively both independently and collaboratively; and when necessary, elevate complex issues to team leadership.

• High school diploma with 3‑5 years of technical/customer support experience, including hardware/software/IT support for both proprietary and standard applications.
• Must be available for 24×7 on‑call rotations in a customer‑facing environment, possess excellent time‑management skills for self‑scheduling, and be able to lift a minimum of 70 pounds.
• Proficiency with Windows operating systems and computer networking experience, with the ability to work within defined processes with minimal supervision.
• Demonstrated history of strong verbal, written, and interpersonal communication skills in…