Manager Software Engineer

Job Description: DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.

You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

The Software Engineer is a senior, hands‑on technical leader responsible for improving the reliability, availability, scalability, and performance of complex enterprise systems across both legacy and modern cloud platforms. This role emphasizes execution, deep technical expertise, and independent operation in high‑stakes environments.

This individual is expected to lead reliability and performance initiatives, make informed technical decisions under pressure, and partner with engineering and operations teams to define and meet service level objectives (SLOs). The role drives improvements in observability (metrics, logs, traces), incident response and post‑incident review, capacity planning, and automation to reduce operational toil. Additionally, the role requires the ability to analyze enterprise deployments and recommend architectural hardening, targeted application and infrastructure changes, and performance optimizations to improve end‑to‑end customer experience.

The Performance and SRE leader also interfaces with software development, delivery, and customer‑facing teams to coordinate rapid triage, root‑cause analysis, and durable remediation of issues impacting system stability and performance.

• Provide leadership in improving reliability and performance for targeted services, platforms, or programs.
• Operate across hybrid environments (including mainframe workloads and AWS-hosted services) with diverse integrations and dependencies.
• Drive incident reduction through measurable reliability goals (SLIs/SLOs), runbooks, and automation within defined engagement scopes.
• Influence technical standards, operational practices, and architecture within local domains, partnering with teams to implement durable reliability improvements.

• 7+ years hands‑on experience as a Software Engineer – Performance and Reliability Engineer.
• Bachelor’s degree in an IT‑related field or minimum 7+ years of experience.
• Must be legally authorized to work in the United States without requiring sponsorship now or in the future.
• Mainframe and COBOL application experience.
• Modern enterprise systems (e.g., Java‑based, cloud‑native, and other contemporary application platforms) and their operational characteristics.
• AWS environments, including QA, UAT, and Production, with strong understanding of networking, compute, and storage fundamentals.
• Performance engineering: profiling, load/stress testing, latency analysis, capacity planning, and tuning across application and infrastructure layers.
• Ability to guide performance profiling with application teams (e.g., CPU/memory profiling, thread/heap analysis, database/query tuning), identify problem code paths, and recommend targeted fixes, translating findings into prioritized remediation work.
• Regarded as a technical authority among peer engineers; strong communicator during incidents and while driving cross‑team remediation.
• Demonstrates calm, methodical execution in high‑pressure situations; leads incident response, escalation, and post‑incident…