Senior Director, Digital Strategy & Operations

Job Description Summary

The Senior Director Digital Strategy & Operations reports directly to the Chief Digital Transformation Officer (CDTO) and will assist the CDTO in defining digital strategy that supports the MUSC’s academic, research and healthcare missions. Keeping the patient and end user at the forefront, s/he will align business and technical needs, manage and prioritize roadmaps, analyze customer and product data, turn customer insights into actionable initiatives such as new features, experiments and tests, manage risks, and determine rollout strategy with operational, clinical or educational teams.

S/he will collaborate with information technology to identify and select vendors and partners to support the build‑out of digital solutions and digital platform strategy whenever necessary. Working with key stakeholders across MUSC, s/he will define, align and execute digital solutions and platform strategies that integrate seamlessly with MUSC’s overall technology ecosystem. As the ultimate subject matter expert on building digital products and experiences with digital health solutions, s/he will play a pivotal role in helping MUSC achieve its digital transformation mission to innovate and disrupt the way patients engage in their care, clinicians deliver care, and educators deliver knowledge.

• Align business and technical needs with the organization’s strategic objectives.
• Manage and prioritize product roadmaps, ensuring timely delivery.
• Analyze customer and product data, turning insights into actionable initiatives.
• Manage risks and determine rollout strategy with operational, clinical or educational teams.
• Collaborate with information technology to identify and select vendors and partners for digital solutions.
• Work with stakeholders across MUSC to define, align and execute digital solutions and platform strategies.
• Lead the development of digital products and experiences in a digital health context.
• Drive the organization’s digital transformation mission by innovating patient engagement, clinical delivery, and educational knowledge delivery.

• BS Degree in a quantitative discipline with 8+ years of relevant experience required or MS with 6+ years health care experience in a provider setting highly preferred.
• Proven track record of delivering technical/digital solutions with complex business needs.
• Ability to distill complex topics and ideas into simple, comprehensible terms.
• Strong business analysis experience translating business needs into technical specifications.
• Solid understanding of software development lifecycle in an Agile development environment.
• Solid understanding of API development and management tools.
• Ability to provide continuous integration, automated builds, automated deployment, and environment management.
• Experience collaborating with multiple functional and technical teams including partners, stakeholders, contractors, and consultants to deliver results.
• Demonstrated growth mindset, enthusiastic about learning new technologies quickly and applying the gained knowledge to address complex business problems.
• Knowledge of Epic platforms features and workflows is preferred.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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