Information Technology Support Specialist

Schedule: On-site | Shift options: 7:00 AM – 4:00 PM or 9:00 AM – 6:00 PM

We are seeking two hands‑on IT Support Analysts to provide high‑quality end‑user support, endpoint troubleshooting, device provisioning, and Microsoft 365 / Azure support for a fast‑paced corporate technology environment in Spartanburg, SC.

This role will focus primarily on Tier 1 support with exposure to Tier 2 responsibilities as the individual becomes familiar with the environment. The IT Support Analyst will support employees across desktop, laptop, mobile, printer, collaboration, network connectivity, and Microsoft cloud services while ensuring tickets are resolved quickly, professionally, and accurately.

The ideal candidate has strong customer service skills, a methodical troubleshooting approach, and hands‑on experience supporting users in Microsoft‑based environments.

Experience with
Intune, Azure AD / Entra , MDM, Autopilot, onboarding/offboarding, device imaging/provisioning, and network/desktop troubleshooting will be highly valuable. MSP experience is preferred but not required.

• Provide Tier 1 support with occasional Tier 2 support for end users across desktop, laptop, mobile, printer, conferencing, and business application issues.
• Troubleshoot hardware, software, connectivity, access, and device‑related issues in a timely and professional manner.
• Support users both in person and remotely, ensuring a positive customer experience and clear communication throughout the ticket lifecycle.
• Document, update, and resolve incidents and service requests using the ticketing system.
• Escalate Tier 2 and Tier 3 issues to the appropriate internal teams or external vendors while tracking resolution through closure.
• Support employee onboarding and offboarding, including device preparation, access provisioning, account changes, and secure removal of company resources.
• Assist with device enrollment, configuration profiles, user groups, security groups, and access controls.
• Manage endpoint provisioning and support using Microsoft Intune, Azure AD / Entra , MDM, and Autopilot.
• Maintain accurate IT asset records for end‑user computing equipment, accessories, mobile devices, software licenses, and inventory.
• Coordinate equipment replacements, repairs, and purchases with approved vendors and suppliers.
• Support Microsoft 365 administration tasks, including mailbox troubleshooting, distribution groups, security groups, access requests, and user account changes.
• Assist with Azure AD / Entra , authentication issues, machine access changes, and authorization controls.
• Support Intune and MDM activities, including device enrollment, policy assignment, profile troubleshooting, and compliance‑related support.
• Troubleshoot Autopilot, device joining, profile assignment, and endpoint configuration issues.
• Support iPhones and other mobile devices in corporate‑owned and BYOD environments.
• Use Power Shell or other scripting tools, where applicable, to assist with automation and repetitive support tasks.
• Troubleshoot basic network connectivity issues for workstations, mobile devices, printers, and conference room technology.
• Assist users with Wi‑Fi, VPN, device joining, authentication, and general connectivity issues.
• Set up and support video conferencing rooms, Teams meetings, Webex, and related collaboration systems.
• Install, configure, and maintain office devices including laptops, multifunction printers, smartphones, and peripheral equipment.
• Assist with office technology readiness, workstation setup, moves/adds/changes, and local IT support needs.

• Maintain accurate documentation for support procedures, device standards, troubleshooting steps, and asset records.
• Communicate planned changes, outages, updates, and known issues to employees as needed.
• Work closely with IT leadership to identify opportunities to improve desktop services, endpoint management, support processes, reliability, and security.
• Support critical infrastructure updates or after‑hours work as needed.
• Bring curiosity around emerging tools, automation, and AI‑enabled support capabilities that may improve IT operations and…