Epic Application Analyst; ClinDoc

Description

Desired Skillset:

• Epic Clinical Documentation certification preferred
• Rehab and Stork certifications preferred
• Epic build, testing, and optimization experience
• Strong ticket queue and upgrade support skills
• Critical thinking and problem‑solving ability
• Excellent communication and customer support skills
• Strong time management in high‑volume environments
• Ability to support rotating 24/7 on‑call coverage

Education:

Associates degree, preferred

Licenses/Certifications:

Epic Certification required

Experience / Knowledge /

Skills:

• Two (2) years of equivalent experience in related areas such as healthcare, education, or technology required
• Three (3) years of increasingly responsible experience in large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation preferred
• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
• Previous Epic or other Health Information Systems experience desired
• Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools and methodologies
• Good analytical skills and technical aptitude
• Good planning and organizational skills
• Good communication, collaboration and customer service skills

Translates customer requests into Epic and other software application solution specifications.

Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems.

Maintains detailed technical knowledge of assigned applications.

Assists customers with optimizing their use of Epic applications.

Participates in after‑hours application support via rotating on call schedule.

With moderate supervision, sets priorities, understands Epic and other integrated applications, answers technical questions and performs all assigned tasks.

Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate.

Develops options and recommendations.

Provides training, support, and problem resolution to customers.

Thinks, plans, leads and acts appropriately in tactical settings.

Demonstrates strong communication and interpersonal relationship skills.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department‑based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.