Personnel Computer Support Technician; Antarctica

Chickasaw Nation Industries Charleston , SC

NEW

Full Time

NEW Full Time The Personnel Computer Support Technician conducts computer systems hardware and software maintenance, configuration management, inventory, and reporting. Ensures applicable security policy is implemented in accordance with established procedures. Works with other maintenance and engineering personnel to diagnose problems, implement configuration changes, update systems, apply and test patches, and troubleshoot computer hardware, software, and peripherals.

• Must be able to obtain a customer clearance for access to facilities, equipment and property.
• CompTIA Security+.
• Must be able to perform job duties in extreme, cold, dark, work environments.
• Required to Physically Qualify (PQ) in accordance with the USAP requirements for deployment to Antarctica.
• Must pass medical and dental examination prior to deployment; expenses are reimbursable.
• Broad knowledge of data sources, data flow, systems interactions, advanced computer equipment and software applications, and advanced systems design techniques.
• Proficient knowledge and understanding of a variety of concepts, practices and procedures related to computer systems and applications.
• Ability to analyze and develop complex design objectives.
• Proven ability to perform in an advisory capacity and to make recommendations for resolving issues.
• Excellent computer skills with demonstrated proficiency in Microsoft Windows/Office.
• Solid analytical, critical thinking and problem‑solving skills.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to work both independently and in a team environment.
• Ability to effectively manage multiple projects and priorities.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Required travel to Antarctica six (6) months a year or on a rotational basis with IT team.
• Performs the necessary IT services in support of the USAP to include Information Systems/Information Assurance (IS/IA) configuration requirements and policy prepared by the NSF, NIWC Atlantic or higher-level authority shall be maintained.
• Performs IT installation, maintenance and life‑cycle support of program and project unique equipment, computer applications and associated computer hardware, software, and peripheral equipment.
• Performs infrastructure and desktop updates for NPP and USAP Systems as required.
• Performs technical support in the installation of program/project unique IT systems/equipment hardware, software, sensors, and associated peripherals. Support will include but not be limited to:
• Provides technical assistance in preparation of IT project installation technical documentation, conducting pre and post installation operational tests.
• Performs computer hardware and software installation and operational verification testing; modifies and/or updates special purpose computer programs; and performs system/equipment operational testing.
• Provides maintenance support for IT systems located at Charleston, South Carolina, Christchurch, New Zealand, McMurdo Station, Antarctica and other locations as required.
• Supports shall include development and/or review of IT system/equipment maintenance schedules and procedures.
• Conducts system/equipment diagnostic tests, computer troubleshooting and fault isolation, computer equipment repair, removal, and replacement as necessary.
• Performs system/equipment hardware and software life‑cycle support to include participating in design requirements, performing system/equipment upgrades, updating and maintaining system/equipment hardware and software configuration data.
• Assists in the procurement of new systems/equipment, providing user/operator initial and refresher training, and assisting in the retirement and disposal of systems/equipment.
• Performs necessary support services to ensure hardware and software remain compliant with all federal guidelines.
• Performs remediation for vulnerabilities or non‑compliance items as required.
• Performs after‑hours support for NPP remote operational systems in support of aviation operations for the Charleston…