Data and Systems Manager

Data and Systems Manager

The Data and Systems Manager serves as the technical point of contact for the Admissions Operations team and supports undergraduate recruitment efforts by developing and managing student record data and associated technical processes. This position translates complex enrollment strategies into scalable, automated workflows that enhance both the student and staff experience. Primary duties include technical operations support and data management, advanced logic and automation development, operational reporting, and technical documentation.

Associate’s degree and relevant work experience in systems development, technical support, database management, programming, and/or workflow automation, or an equivalent combination of education and experience are required.

* Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

Required

• Familiarity with customer relationship management systems and business intelligence tools
• Familiarity with project management concepts and agile methodologies
• Skilled in Microsoft 365 tools, including Teams, SharePoint, Excel, PowerPoint, Copilot, and Power Automate
• Aptitude for effectively leveraging generative AI platforms to streamline tasks, enhance analysis, and support productivity
• Exceptional analytical and problem‑solving skills
• High attention to detail and a strong commitment to data accuracy, integrity, and security
• Ability to identify and implement opportunities for improving data and business process efficiency
• Eagerness to learn, adopt, and share new tools and methodologies
• Proactive and adaptable in a fast‑paced environment with strong prioritization skills
• Clear, professional communication skills for effective collaboration with technical and non‑technical stakeholders
• Self‑driven with a continuous improvement mindset

• Experience with any of the following platforms and technology tools:
  Salesforce, Ellucian Banner, Informatica IICS, Axiom Elite, Validity Demand Tools, SQL, Asana, IBM Cognos
• Hands‑on experience with customer relationship management systems and middleware/integration tools.
• Familiarity with admissions and higher education business processes and best practices
• Demonstrated ability to solve complex logic problems and develop intricate technical workflows

Percent of Time: 45%

• Oversee data and records management processes, ensuring accurate, secure, and efficient data movement across systems.
• Serve as the functional administrator for managed systems, providing Tier 2 and Tier 3 support to resolve system issues, data inconsistencies, and logic errors within student records.
• Design and implement automated data quality processes to proactively identify and correct data entry errors.

Percent of Time: 40%

• Collaboratively develop and maintain advanced CRM workflows to automate applicant progression throughout the enrollment lifecycle.
• Extend system capabilities through scripting and configuration beyond standard out‑of‑the-box functionality.
• Monitor and maintain integrations between the CRM, Student Information System, and external application platforms.
• Lead and contribute to special projects within Enrollment Planning, providing technical expertise across design, implementation, and post‑launch support.

Percent of Time: 10%

• Design and maintain complex, multi‑object CRM reports and dashboards to monitor key operational metrics such as processing volumes, transcript backlogs, and funnel performance.
• Extract and deliver targeted datasets to support decision‑making for Admissions Operations and institutional stakeholders.

Percent of Time: 5%

• Maintain technical documentation of how data flows between systems and how custom‑built workflows are structured.
• Provide technical guidance to the team on how to use new reports and dashboard features.
• Ensure documentation remains current, accurate, and aligned with evolving workflows,…